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Access: Supports For Living Assistant Director of Self-Direction in Howard Beach, New York
Assistant Director of Self-Direction
Location: Howard Beach, Queens, NY, United StatesDate Posted: Sep 26, 2024
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Description
Location: Howard Beach, Queens, NY
Salary: $72,500.00 Annually
Hours: Monday-Friday 8:30AM-5:00PM (40hrs)
This position may require you to commute within New York State.
OVERVIEW OF PRIMARY RESPONSIBILITES:
This position will assist in the oversight of the daily operations and outcomes of the Self-Direction program.
PRIMARY FUNCTIONS:
Provide training and supervision to FI Coordinators and support staff
Monitor regulatory compliance of the program
Monitor customer feedback and work to resolve any complaints and concerns
Stay abreast of trends and practices in the field
Act as a leadership liaison for oversight agencies and partners in the community
Maintain and create program procedures, workflows, and protocols that support successful outcomes
Assist leadership in oversight of financial outcomes of the program
Resolving eligibility challenges including monitoring the CHOICES system
Conducts Broker Intake meetings and initiate broker hiring process
Conducts New Member Intake meetings and enter all new participants in the eVero system
Caseload management and admin tool box functions
Conducts member trainings as needed
Commute to on-site location (NYFAC) as needed and requested for meetings, trainings, audits, etc.
Meets and corresponds with members and advocates on an as needed basis to address concerns
Implements and educates staff on OPWDD ADMs and guidance updates
ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:
Maintain successful working relationships with support programs including Human Resources, Quality Assurance, Finance, and IT
Assignments may be determined at a future date
QUALIFICATIONS AND ATTRIBUTES:
Excellent communication skills and the ability to multi- task
Strong organization skills with accurate attention to detail
Able to adapt and work in a fast-paced environment
Able to effectively utilize a variety of electronic systems such as Microsoft Outlook, MS Excel, MS Word and time and attendance systems
EDUCATION AND EXPERIENCE:
Bachelor’s degree, or
Associate’s degree with two years of experience
Three years of experience in a supervisory role
Experience supervising self-directed programs
PHYSICAL CHARACTERISTICS:
Must be capable to sit or stand in front of a computer for long-periods of time
Access Network is an EEO employer-EEO, AAE, M/F/D/V
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