Job Information
Chewy Inventory Control Escalation Specialist in Houston, Texas
*Our Opportunity: *
Chewy is seeking a highly motivated, goal-oriented, dedicated Inventory Control Escalation Specialist * to join our exciting and fast-paced team in *Houston, TX . Our team is growing, and we're looking for an equally passionate team mate about supply chain, e-commerce and career growth, an opportunity at Chewy may be a great match! This person will be someone who enjoys a fast-paced environment and problem solving. As a Chewtopian , this specialist will get to work side by side with hard-working, passionate, and highly motivated entrepreneurs and will be actively involved in many aspects of building the business and will not be limited by the small-minded bureaucracy typically found in larger companies. We are looking for someone who has the personality, passion, excitement and drive to succeed.
*What you’ll do: *
Serve as liaison between the warehouse and various business groups to handle exception requests that impact inventory and customer experience
Problem solve through a ticketing system for issues such as bin checks, product recalls, defective product, wrong item, expired product, and quantity checks
Analyze exceptions that impact the business to reduce the defects going forward
Communicate findings from various analyses to leadership team to drive awareness
Use the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness
Responsible for achieving all operational goals
Ability to develop and share standard methodologies and documented processes across the shifts and network
Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience
Support and assist problem solvers from other departments
What you'll need:
1-3 years prior experience in a warehouse problem solving position
Ability to prioritize competing priorities with tight deadlines
Strong quantitative and analytical skills required
Excitement for working in a start-up environment with high level of ambiguity and change
Metrics driven mindset
Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
Proven ability to quickly adapt and drive the right results using data
Highest levels of integrity and ethics
Must be flexible to work weekends and/or nightshifts
Strong working knowledge of Microsoft Word, Excel and PowerPoint
Must be able to lift 50-75 pounds with or without reasonable accommodation
Ability to work in both a team environment as well as independently, sometimes in ambiguous situations.
Able to handle a fast-paced, changing environment workplace
Ability to stand/walk up to 12 hours per day
We offer the following benefits for our Team Members:
20% Chewy.com Discount
Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
Life and Disability Insurance
401(k) with company matching
Wellness benefits through Wellbeing @Chewy
Employee Assistance Program (EAP)
Paid Time Off: Team Members are eligible to accrue up to 80 hours of PTO their first year
Subsidized child, adult, and pet backup care through Care.com
Discounts on many items through the LifeMart Discount platform
The option to sign up for Payactiv’s Earned Wage Access program and access a portion of the money you’ve already earned, before your regular payday!
Opportunity for wage increases starting after 3-months of service
Referral Bonuses - $500 per referral
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com .
If you have a question regarding your application, please contact HR@chewy.com .
To access Chewy's Customer Privacy Policy, please click here (https://www.chewy.com/app/content/privacy) . To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https://chewyinc.phenompro.com/us/en/privacy-policy) .