NHS Human Services, Inc.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Join Thermo Fisher Scientific to assist customers in healthcare, environmental protection, and food safety.

Summary:

Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides coordinated solutions, instrument, and enterprise services to our customers. This Field Service Engineer is responsible for leading all aspects of field service support and customer relationship management. The successful candidate will provide complete services on Trace Elemental (https://www.thermofisher.com/us/en/home/industrial/spectroscopy-elemental-isotope-analysis/trace-elemental-analysis.html) : ICP, ICPMS (https://www.thermofisher.com/us/en/home/industrial/environmental/environmental-learning-center/contaminant-analysis-information/metal-analysis/comparison-icp-oes-icp-ms-trace-element-analysis.html) , Atomic Absorption (AA) (https://www.thermofisher.com/us/en/home/industrial/spectroscopy-elemental-isotope-analysis/trace-elemental-analysis/atomic-absorption-aa-spectroscopy.html?erpType=Global_E1) systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.

Location: The territory primarily covers Texas (Houston based). This position has not been approved for relocation.

Responsibilities:

• Perform on-site installation, repair, maintenance and qualifications.

• Must be client-focused, working in conjunction with other ULS teams and Sales

• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks

• Review reports and documentation from customers and inspect malfunctioning product to determine nature and scope of problem

• Analyze review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action

• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs

• Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems

• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer

• Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

• Other duties may be assigned

Minimum Qualifications:

• Bachelor’s Degree in Chemistry, Sciences or related field or equivalent experience

• 3+ years hands-on experience as a Service Engineer, particularly working with Chromatography (https://www.thermofisher.com/us/en/home/industrial/chromatography.html?SID=fr-chromatography-main) and Mass Spectrometry (https://www.thermofisher.com/us/en/home/life-science/protein-biology/protein-mass-spectrometry-analysis.html?SID=fr-frc-mass-spec-main) systems e.g., analytical instrumentation, or 3 or more years relevant proven experience

• Effective communication skills and ability to establish good customer rapport are essential

• Ability to prioritize service requests and produce clear and concise documentation

• Ability to work independently within a customer location

• Must be available to travel overnight up to 70% within the territory or other areas as required

Essential Functions and Physical Requirements

• Ability to safely lift 50 Lbs with assistance on occasion.

• Ability to safely lift and carry 25-30 Lbs continuously throughout the day.

• Ability to bend, squat, stretch, and reach daily in a service role.

• Maintain a valid driver’s license and safe driving record

Thermo Fisher Scientific Inc. values your expertise and appreciates your contribution to our mission of improving global health, cleanliness, and safety. Join our team that excels in providing outstanding service and solutions.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.