Job Information
Xylem Elite Field Service Technician in Houston, Texas
Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary:
The Elite/Lead Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers. This role is responsible for the escalation and leveraging appropriate company resources to address issues, both with personnel and customers.
Responsibilities:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
Create and maintain safe working environment and culture within the organization
Take care of company property
Demonstrates high impact culture through innovation, accountability and empowerment
Must be able to function in a team environment
Usually works with little to no supervision
Works independently and has ability to lead/coach/guide/motivate
Requirements:
Some travel required
20%-80% travel depending on division & location (overnight stays, away from home)
Driving Requirements:
Driver Application for Employment
Motor Vehicle Report (MVR)
Forms:
Driver Disclosure and Release
Employee Applicant Drug and Alcohol Statement
FMCSA Certificate of Awareness
Driver Certificate of Violations
Driver Statement of On Duty Hours Road Test o Copy of Driver’s License
Copy of Medical Certificate
High Impact Behaviors:
Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
Education & Experience Requirements:
HS diploma or equivalent
Capable of obtaining a CDL, class A or B with applicable endorsements
Preferred:
Technical military background
Tech Cert, Degree or industry specific license(s)
Experience Requirements:
Ability to obtain all required customer clearances (TWIC, DISA, etc.)
Ability to obtain DOT Medical card
Work experience preferred
5 to 7 years of technical work experience
Skill Requirements:
Electrical, mechanical, diesel, fusion experience depending on business unit
Work without direct supervision and provides coaching/training to junior-level technicians
Technically sound
Experience with Microsoft Office including smart devices
Must have customer service experience
Demonstrates critical thinking and troubleshooting ability
Synthesizes technical information and communicates it clearly
Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways
Salary range:
$66,400.00 - $106,200.00
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation