NHS Human Services, Inc.

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

An exciting opportunity to join American Express International Card Services (ICS) Hong Kong. We are looking for a creative and dynamic individual to support the development of a suite of Premium and Commercial products and drive profitable business growth.

Key responsibilities:

• Support Manager to oversee daily product operation

• Develop an understanding of the needs, preferences and spend behavior of customers and craft an effective plan to drive portfolio growth

• Manage end-to-end program development, from idea creation to enabling best customer experience and employing effective marketing communication strategy

• Closely monitor portfolio KPIs and performance of key product benefits/marketing programs to ensure business objectives are met as well as optimal use of investment dollars

• Manage budget and identify cost saving opportunities

• Stay connected with competitive activities, especially the evolving lifestyle trends in the affluent space; actively propose new ideas via targeted partnerships to drive spend engagement and loyalty

• Partner and collaborate with Centre of Excellence teams and internal key stakeholders across the enterprise and uphold a disciplined approach to product management

Qualifications:

• University degree preferably in Marketing or Business, Finance or related disciplines

• 6 years of proven experience in financial services, banking, payment industry, with a keen understanding on Credit Card products, product strategy, product development or customer marketing

• Overall intellectual curiosity with a keen interest in affluent and super-premium segments

• Strong analytical and problem-solving skills, comfortable working with mass amount of data

• Self-motivated with the ability to work independently, drive and deliver results under time and stressed conditions

• Excellent oral and written communications skills and proven ability to influence and persuade across the organization

• A collaborative team player with the ability to deal with change and ambiguity positively

• Comfortable with using Excel as an analytical tool, Powerpoint for presentation

• Language proficiency in written and spoken English, Chinese (Cantonese) including Chinese character typing are a must for this role; spoken Mandarin is a plus

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Job: Marketing

Primary Location: Hong Kong-Hong Kong-Hong Kong

Schedule Full-time

Req ID: 24010493