Job Information
IHG Banquets Supervisor in Hobart, Australia
At Crowne Plaza Hobart, we are on a mission to be the number one mid-size Conference and Events Venue in Southern Tasmania. To achieve this, we need a team of professionals with the skills and capabilities to be a game changer in the industry. We look out for the little things, we care about every thing and we dare to connect on the important things… even when they are challenging things.
We are looking for a career-oriented Banquets Supervisor with a passion for bringing events to life. We say career, because at Crowne Plaza we put an emphasis our colleagues having Room to Grow. We also promote Room to Belong, so come and be part of a team that leads the execution and service for on-site and off-site functions and events.
Your day to day
Lead a cohesive, productive team; providing coaching, training and counselling as required
In combination with the F&B Manager, organise and deliver daily briefings, meetings and training sessions as required
Support and drive any incremental revenue initiatives as required
Promptly resolve difficulties with service, guest comments and supplier issues, escalating as and if required
Identify and adjust staffing levels, filling roster gaps for upcoming shifts
Ensure event spaces are maintained and presented in such as way that they are ’always on show’
Deliver customer satisfaction surveys to clients at the end of functions and events
What we need from you
Minimum 2 years’ experience in a Restaurant / Bar or Events related position, preferably within a hotel/hospitality environment. This position would ideally suit an experienced Banquets Supervisor ready to take on their next career challenge.
Excellent time management, delegation and organisational skills with great attention to detail
The ability to collect and analyse information
A friendly and professional manner with great conflict resolution and negotiation skills
Flexibility – night, weekend and holiday shifts are all part of the job
Our guests and colleagues are diverse, so excellent verbal and written communication skills; bilingual or multilingual language skills are advantageous
Bottom line is… You show you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve
What you can expect from us
You can expect an industry relative salary that rewards all your hard work and a wide range of benefits including:
Staff meals provided
Uniform: You provide the bottom half and we’ll provided tops and have them laundered
A day off for your birthday, that is in addition to your leave
Generous food and room discounts and benefits at IHG hotels worldwide, plus a wide range of retail discounts and deals.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants, and we promote a culture of trust, support, and acceptance.
We know that talented people are in hot demand, so we run a rolling recruitment process with applications assessed as they are received.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.