Job Information
Targray Technical Support Analyst in Gurugram, India
Company Overview
Targray is a diversified multinational commodity and specialty materials company that markets a broad range of products and solutions for high-growth energy sectors. Established in 1987 in Montreal, Canada, our organization is a leading international provider of materials for solar and energy storage companies, and one of the largest physical traders and distributors of Biodiesel fuel in North America.
Targray has operations in 11 countries and over $1B USD in annual sales. In 2019, the company made its debut appearance on the FP500, Financial Post’s ranking of the top 500 corporations in Canada by revenue.
Great Place to Work® | Best Workplaces in Quebec (2020)
Deloitte | Best Managed Companies (2019 - 2022)
EY Canada | Quebec Entrepreneur of the Year (2016)
HSBC | International Business Award (2012)
Profit 100 Fastest-Growing Companies in Canada (2006, 2009)
Job Summary
Reporting to the Technical lead - Infrastructure , the L1 Technical Support Analyst will play a critical role in providing support to the user community in the Gurgaon office and other offices around the globe. He/she will be directly responsible for assisting all Targray employees with daily use of computing resources – hardware and software.
Responsibilities
Support end-user devices and peripherals locally and remotely.
Build and deploy laptops, desktops, tablets, mobile devices, and other related devices.
Application software and hardware support, hardware troubleshooting.
Manage internal telephone, voice mail and conferencing systems.
Provide user-training as required.
Help to investigate network and endpoint security-related incidents.
Assist in the analysis of business requirements and evaluation of hardware, software and network capabilities and compatibility to determine optimum IT solutions and configurations.
Maintain IT asset inventory.
Research as needed to resolve end user problems.
Document resolutions for future reference.
Requirements
Diploma or degree in Information technology (or equivalent).
0-2 years of hands-on user support experience.
Be driven, self-motivated with a strong desire to learn and take on new challenges and projects.
Ability to work independently as well as in teams.
Benefits:
A competitive remuneration plan and an excellent working environment in a growing multinational organization.
Beautiful, spacious and modern workplace environment.
Flexible work arrangement policy.
Generous company-wide profit-sharing plan.
Off-site Team Building and experiential development.
Life Insurance and Accidental Insurance for Self.
Free Medical Insurance for Self and Family.
Weekly Team Lunches.
Gym Benefits.
Corporate Team Fun Activities.
Diversity & Inclusion
Diversity and inclusiveness are at the heart of who we are and how we work. We are committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We welcome and embrace the diverse experiences, abilities, backgrounds, and perspectives that make our people unique and help guide us. When people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.
For more information about our company, please visit https://www.targray.com/ .
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