NHS Human Services, Inc.

#SSCorp

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Supplier Risk Management and Performance Consultant will drive the onboarding and execution for our centralized Supplier Performance Management program for UnitedHealth Group. This role involves building relationships with suppliers, business leaders and cross-functional teams to collect, analyze and summarize supplier performance data across our most critical supply base. This role will not only be accountable for driving Supplier Performance reporting, but also drive compliance to UnitedHealth Group policies, contracts, and best practices.

Primary Responsibilities:

• Lead supplier relationship and performance management activities for your core group of suppliers

• Execute the supplier performance management framework; including partnering with suppliers to provide monthly reporting of contractual SLAs, calculate credits, entering SLA data into the

• Service Now based tool (Compass) and summarize findings to key business partners

• Serve as the primary supplier performance tool administrator; including escalations process, credit identification and collection, access rights and data management

• Support the implementation of new supplier performance management tools and technology; including the development of enhancement requirements based on supplier and business partner feedback and performing User Acceptance Testing (UAT) for new enhancements

• Analyze contracts submitted by business partners or other users for SLAs to add them to the Service Now based reporting tool for suppliers to report on

• Develop acumen in understanding, educating and communicating risk attributes, key performance metrics and assist users on system navigation

• Work with cross-functional teams to ensure proper business level engagement of non-compliant and/or underperforming suppliers

• Ensure adherence to internal policies, standards, and procedures with suppliers to improve performance, with concentration on managing top tier suppliers

• Build and maintain collaborative relationships with Category Managers, line of business stakeholders and suppliers

• Build trust with internal customers as the supplier performance expert; anticipate internal business partner needs and help drive management and contract activities in a timely manner

• Develop partnership and work in coordination with Enterprise Supplier Managers to support progression of the team goals and initiatives

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 4+ year of experience in operations, procurement, sourcing, or vendor management

• Experience working in a crossfunctional team environment

• Experience influencing others to adopt practices and process

• Advanced skill level in MS Excel, Word and Power Point

• Proven ability to work independently; energetic and self-motivated

• Proven solid communication and interpersonal skills

Preferred Qualifications:

• Internal candidates

• ServiceNow experience

• Experience with contracts and contract tools (e.g. SAP/Ariba)

• ServiceNow, eGRC / Archer experience

• Power BI and Tableau experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.