Job Information
American Electric Power Event Monitoring Center Representative Associate in Groveport, Ohio
Job Posting End Date
03-22-2025
Please note the job posting will close on the day before the posting end date
Job Summary
The Security Operations and Event Monitoring Center (SOEMC) is an industry leading operations center that plays a vital role in keeping AEP safe and compliant. An Event Monitoring Center Rep will answer alarms and phone calls to help protect AEP assets, assist internal customers, and be the face of AEP Security. The SOEMC monitors alarms throughout AEP’s footprint at a variety of facilities, answers the corporate Security hotline, and helps maintain NERC CIP compliance. This Event Monitoring Center Rep will provide oversight to other SOEMC members and terminals to ensure AEP Security standards are being met. Under direct supervision and using clearly defined procedures, responds to internal customers with security needs and addresses alarms using monitoring software. Handles basic level problems, uses existing procedures to solve routine or standard problems, and escalates other issues.
Job Description
Essential Job Functions:
Responds to incoming alarms using AEP’s monitoring software. Handles basic problems.
Answers the security hotline and assist internal customers with basic security needs.
Creates incident reports following standard procedure.
Troubleshoots basic security systems problems and provides technician support where needed.
Assist callers with access control or badge questions. Helps AEP maintain North American Electric Reliability Corporation (NERC) Critical Infrastructure Plan (CIP) compliance following existing procedures.
Provides assistance to other operators and terminals to ensure standards are being met.
Minimum Requirements:
Experience: Minimum of one (1) year of military, law enforcement, government, security, or related experience.
This experience can be acquired through roles such as security officer, IT security analyst, safety coordinator, or compliance officer. Previous experience in a call center or customer service role, demonstrating strong communication and problem-solving skills, may be considered as related experience.
Preferred Qualifications:
Excellent decision-making and problem-solving skills, plus verbal and written communication skills to technical and non-technical audiences of various levels in the organization
Previous experience in a call center or customer service role, demonstrating strong communication and problem-solving skills.
Familiarity with security systems and incident reporting processes.
Ability to remain calm and professional in high-pressure situations, ensuring customer satisfaction.
Knowledge of access control systems and NERC CIP compliance regulations is a plus.
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Compensation Data
Compensation Grade:
SP20-003
Compensation Range:
$21.49-26.87 USD
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.