Job Information
Continental Quality Manager in Grimsby, United Kingdom
Dunlop Oil & Marine is a world leader in the design, manufacture and supply of hoses for the oil, gas and petrochemical industries, for both offshore and onshore based operations.
Position Summary
Main job functions
Managing locally at Grimsby the Laboratory, Fitting Inspection and QA functions and maintain the continuous improvement programme, Documentation Control system and effective running of the Company’s Quality Management System (QMS) as per the requirements of ISO 9001, API QI (+ API 17K),GmPHON the Company Quality Policy Statement and our customers. Overall responsibility for QMSs in Grimsby and Blyth in the UK.
Principle Accountabilities
Duties, Responsibilities and Key Tasks
Ensure the full compliance and integrity of the quality system is maintained and developed thereby contributing to the achievement of consistent operational performance and standards.
Manage and develop the QA function and promote a total quality philosophy at all levels, thereby developing and sustaining a culture of right first time and continuous improvement driving down non quality costs.
Contribute to factory efficiency by improving performance and quality of supplied materials and helping production functions introducing appropriate preventative measures.
Manage the customer complaint procedure, investigation of quality problems, identification of causes and development of cost effective corrective and preventative actions in order to ensure the integrity of quality management within the business.
Establish and maintain good professional working relations with customers and their representatives.
Report company performance against set targets on regular basis.
Manage company internal audit program and ensure compliance with industry standards and client requirement.
Develop Key Performance Indicators (KPI) for critical processes and ensure these are met helping the company meet its targets.
Develop and encourage a culture keen to continuous improvement.
Develop and maintain a knowledge management system ensuring departmental and company procedures are retained, approved and regularly reviewed.
Develop and maintain effective communication ensuring that everyone is kept informed of the department and business performance and their impact on it.
Plan and implement a process ensuring customer requirements are clearly identified and communicated as part of a contract review process.
Plan and implement a process ensuring industry standard and client specifications are retained and updated.
Plan and implement a process ensuring all company measuring equipment are calibrated in line with recognised standards.
Support the training and development of the laboratory functions to ensure best practices are adopted and maintained.
Retain, maintain and update a library of customer specifications and international standards.
Generate test/factory certificates, retain and maintain these and manufacturing records.
Implement and maintain an infrastructure that ensures documents as part of a contract are effectively complied, certificates generated and submitted to the client on a timely manner.
Conduct quarterly audits of the agent commission management and payment procedures in line with Alix-Partner recommendations.
Carry out the job requirements in full compliance with the Code of Conduct.
Support and demonstrate Continentals Values and behaviours' in carrying out your duties and responsibilities.
Learn and follow the safety requirements in relation to your job.
Employees are required to take reasonable care of themselves and other persons which may be affected by their acts or omissions, furthermore employees must cooperate with management and not interfere or misuse anything provided in the interest of health and safety. Employees must actively engage in the incident reporting system and highlight any shortcomings in the arrangements for health and safety and report any serious or immediate danger.
Responsibilities related to our SAP System.
This job description does not limit your duties and you may be required to work in other parts of the business on tasks within your capabilities.
Experience Required
Minimum 5 years experience in a similar role, including people management.
Success in challenging existing situations, implementing improvements and bringing about effective change.
Experience of working with ISO 9001 and similar standards.
Proactive and self-motivated to lead from the front and drive the business forward.
Overcoming resistance to change and making the most of the team.
Knowledge Required
ISO, API, H&S, Environmental standards and legislative regulations and standards.
Failure Mode and Effect Analysis (FMEA) techniques.
Experience in practicing 6-sigma principals.
Experience in the use of SAP.
Qualifications / Skills Required
Good honours degree.
Ability to motivate and lead teams.
Good communicator and motivator.
Possess a personal presence, able to demand respect from a workforce presence.
Self motivation with the ability to drive through results.
Friendly, persuasive and assertive, able to achieve results through a logical and systematic approach.
Computer literate in MS office.
Lead auditor qualification.
Competitive pension Scheme
On site gym
Bonus Scheme
Private Medical Insurance
26 days holidays plus bank holidays(pro rata for part time and shift workers)
On site subsidized canteen
Cycle to Work Scheme
Onsite free parking
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