Job Information
WSP USA Head of Facilities Management in Greater Manchester, United Kingdom
In today’s world it’s important to work for a company that has clear purpose, giving back to communities and supporting what is truly important in the world and we know that when considering a career move it is vital to work for a business that is aligned to your values and goals. A place where you can belong. See what WSP stands for in 2024 and beyond https://www.wsp.com/en-gl
YOUR NEW ROLE, WHATS INVOLVED?
Reporting to the Head of Workplace Operations, this role is part of the CRE senior management team. The primary aim of this role is to monitor and manage the efficiency, effectiveness, compliance and general performance standards of FM related services across WSP’s UK real estate portfolio.
Key activities:
To monitor and manage the delivery of FM related services through an agreed outsourced FM model.
To assist in the strategic development of the FM outsourcing strategy and selection of future FM supply chain partners.
To ensure the outsourced FM supplier agreements are appropriately scoped and specified to deliver optimum value to WSP.
To monitor the financial performance of maintaining and operating the estate working with the Head of Performance to identify cost saving measures.
To act as the lead representative for all matters relating to change requests.
To actively identify and implement initiatives that support the improvements to the financial performance of the CRE function.
Manage and monitor a 5 year rolling capital investment programme including the anticipated life cycle requirements of plant and equipment.
To prepare annual and interim opex and capex financial forecasts.
Act as the primary interface for all matters relating to the financial performance of the FM supply chain.
Undertake benchmarking exercises to establish performance against industry peers
Compile and use detailed management information from various sources and systems to compile reports that illustrate the performance of the estate and inform future decision making.
Support integration activities related to M&A activity as and when required.
Contract management:
To be accountable for the successful operation of the chosen outsourcing strategy and act as lead point of contact on all contract negotiations.
To ensure all FM service levels are fit-for-purpose - balancing service quality, reliability and cost appropriately.
To ensure all contract changes are managed and documented in a timely and accurate manner.
Ensure an effective means of performance management is undertaken with the WSP supply chain and act as WSP primary point of contract for all negotiations.
Ensure all service partners submit accurate data to compile productive management information to inform future strategy decisions.
Work with the supply chain to ensure timely and accurate service reports are received in relation to the performance of their contract.
Work closely with procurement in relation to all changes to contract specification and act as lead representative on behalf of CRE in re-tendering exercises.
In conjunction with the Regional Facilities Managers, ensure routine meetings are facilitated with all key service partners to review service performance.
Compliance:
To be accountable for the monitoring the legal compliance of all WSP properties across the estate.
To develop systems, reporting protocols and contractual relationships with WSP’s supply chain to effectively track all aspects of WSP’s statutory compliance and risk exposure.
To develop, in conjunction with the Regional Facilities Managers, corrective action plans that address any non-conformities in a timely and responsive manner.
To provide routine reports to the Head of CRE and Head of Workplace Operations on various matters of legal compliance.
To assess the technical skills of all CRE employee relevant to the requirements of their roles and monitor any exposures or shortfalls in training.
To work with internal WSP Health and Safety team to ensure compliance across the estate.
Reporting. data and knowledge management:
To ensure all data and information associated with the operational delivery of WSP’s UK real estate is effectively stored, protected and only accessed by authorised users.
To maintain a CRE information library with appropriate revision control procedures to enable efficient information sharing.
Other
Deputise for the Head of Workplace Operations when required to do so.
Create Standard Operating Procedures (SOPs) and other documentation supporting the operation of the portfolio.
WE’D LOVE TO HEAR FROM YOU IF YOU HAVE
Detailed knowledge of CRE management best practices, vendor management, contract management, facilities finance operations, budgeting, and relationship management.
Detailed knowledge of, and experience with, contracts, including knowledge of leases and facilities related agreements.
Detailed knowledge of CRE compliance activities and requirements.
Analytical and financial skills necessary to develop and comprehend strategic plans and budgets.
Experience in preparing and managing operational and capital budgets.
Ability to simultaneously manage many complex projects on tight programmes.
Ability to manage through ambiguity and build a strong internal network.
Proficient with MS Word, MS Excel, MS Power Point Refined interpersonal skills and demonstrated service orientation.
Detail-oriented with solid problem-solving skills.
Results-oriented with a desire to learn and support new technologies and processes.
Effective organisational skills with ability to set priorities manage multiple projects and meet deadlines.
Ability to effectively interface with all departments of the company in a highly professional manner.
Strong communication skills, both written and oral.
Education & Experience:
BA/BS degree in business or CRE management related field or equivalent experience.
Extensive experience in the facilities management industry and hands-on experience in managing corporate facilities and national outsourced service provider frameworks.
Membership of IWFM, RICS or similar industry professional body is desirable.
Supervisory experience.
Valid driver’s licence.
We are WSP - Join us and make your career future ready!
In today’s world it’s important to work for a company that has clear purpose, giving back to communities and supporting what is truly important in the world.
When considering a career move its vital to work for a business that is aligned to your values and goals, a place where you can belong.
To find out more about our business click on the following link and discover what awaits you at WSP: Who We Are | WSP (https://www.wsp.com/en-gb/who-we-are)
WHAT’S IN IT FOR YOU
Work-life balance?
WSP recognises that work is only one part of your life and making time for other things is important – whether that’s for your families, friends, or yourself.
Our hybrid working policy allows the flexibility to work from the comfort of your own home as well as collaborating in our contemporary offices across the UK.
Inclusivity & Diversity?
We want our people to achieve rewarding careers, bringing their whole selves to work. We celebrate integrity and treat people with respect, supporting each other and embracing diversity to create a culture of inclusion and belonging at WSP.
Our employee resource groups VIBE (LGBTQ+ employees), CREED (Championing Racial Equality and Ethnic Diversity) and our Gender Balance Group, in tandem with WSP’s Neurodiverse Community Group, WSP Connect Group (visible and non-visible disabilities) help us promote the right environment for you to reach your full potential.
Health & Wellbeing?
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Med24 gives you and your family unrestricted telephone access to an NHS doctor where you can call day or night or have a face-to-face video consultation.
Flex your time?
For improved work life balance, WSP offers the “WSP Hour” which enables you to take one hour per day to do as you wish and make up the time earlier or later that day. We also offer part time and flexible working arrangements plus the option to flex your bank holiday entitlement to suit you.
Your development?
We appreciate that development and training is important to you and that’s why we have a supportive environment that invests in your development, whether that’s chartership, training or mentoring.
APPLY NOW AND BE THE FUTURE OF WSP!
#WeAreWSP
Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Please note WSP reserves the right to close the vacancy before the advertised closing date.