Job Information
Kansas State Job Bank Customer Service Rep I - Finance Department in Great Bend, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13219162
Under the direction of the City Clerk/Finance Director, performs a number of varied clerical and financial responsibilities. Assists the public with information about community services and programs.
A. Answers the telephone and acts as a receptionist, giving general information in response to public inquiry.
B. Directs callers to the proper person or office or takes accurate messages.
C. Handles routine citizen inquiries and complaints related to the area of expertise.
D. Receives and routes incoming mail.
E. Processes outgoing mail.
F. Processes cash and checks received as payment for utility bills.
G. Balances daily deposits and receipts.
H. Types routine correspondence relating to water and sewer utilities.
I. Furnishes information to the public on a variety of matters relating to the maintenance of accounts.
J. Assists non-English speaking customers in resolving questions and concerns. Arranges for interpretive services where necessary.
K. Assists in making arrangements for the use of meeting rooms and/or the lecture hall in the absence of the facility manager. Assists with basic set-up of meeting rooms and/or lecture hall as necessary.
L. Assists the public with information about the community, such as utility set-up, community services, community programs, and community organizations.
Performs other duties and responsibilities as assigned.