Job Information
TEKsystems Call Center Supervisor in Grand Rapids, Michigan
Job Description:
We are seeking a skilled and motivated Call Center Supervisor to oversee our call center operations. The ideal candidate will have strong leadership abilities and a passion for delivering excellent customer service.
Responsibilities:
Team Supervision: Supervise and support call center representatives to ensure high performance.
Performance Monitoring: Monitor and evaluate call center metrics and individual performance.
Training and Development: Provide ongoing training and development opportunities for staff.
Issue Resolution: Handle escalated customer issues and ensure timely resolution.
Reporting: Prepare and present performance reports to management.
Process Improvement: Identify areas for process improvement and implement changes.
Qualifications:
Experience: Minimum of 1-3 years in a supervisory role within a call center or customer service environment.
Skills: Strong leadership, communication, and problem-solving skills.
Education: High school diploma or equivalent; additional education or certifications in management or customer service is a plus.
Technical Proficiency: Familiarity with call center software and CRM systems.
#customerservice
Pay and Benefits
The pay range for this position is $19.16 - $19.16/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Grand Rapids,MI.
Application Deadline
This position is anticipated to close on Mar 24, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.