NHS Human Services, Inc.

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Position Overview: As the Movie Theater Manager, you will oversee the daily operations and management of a cinema, ensuring exceptional customer experiences while achieving business objectives. This role requires strong leadership, organizational skills, and a passion for the entertainment industry.

Key Responsibilities:

1. Operations Management:

   • Supervise and coordinate daily theater operations, including box office, concessions, ushering, and projection.
   • Ensure adherence to company policies, procedures, and safety standards.
   • Monitor facility maintenance and cleanliness to uphold high standards.

2. Staff Management:

   • Recruit, train, schedule, and supervise theater staff.
   • Foster a positive work environment through effective communication and leadership.
   • Conduct performance evaluations and provide feedback for continuous improvement.

3. Customer Service:

   • Oversee the delivery of exceptional customer service at all touchpoints.
   • Handle customer inquiries, comments, and concerns in a professional manner.
   • Implement strategies to enhance customer satisfaction and loyalty.

4. Financial Management:

   • Manage budgetary goals and financial performance, including revenue generation and cost control.
   • Monitor ticket sales, concession sales, and other revenue streams.
   • Analyze financial reports and implement strategies to maximize profitability.

5. Marketing and Promotion:

   • Collaborate with marketing teams to develop and implement promotional strategies.
   • Execute marketing initiatives to drive attendance and increase customer engagement.
   • Monitor market trends and competitor activities to identify opportunities.

6. Compliance and Safety:

   • Ensure compliance with all legal and regulatory requirements.
   • Maintain a safe and secure environment for customers and employees.
   • Implement emergency procedures and protocols as needed.

7. Event Management:

   • Coordinate special events, screenings, and promotions.
   • Collaborate with distributors and partners for movie releases and premieres.

Qualifications:

• Proven experience in theater management or a related field.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of movie industry trends, film distribution, and exhibition practices.
• Bachelor's degree in business administration, hospitality management, or a related field (preferred).

Benefits:

• Competitive salary and bonus structure.
• Health insurance and retirement savings plan.
• Professional development opportunities.
• Employee discounts and perks.

Working Conditions:

• Fast-paced environment with varying levels of noise.
• Standing, walking, and lifting may be required.
• Flexible schedule based on movie release schedules and operational needs.