NHS Human Services, Inc.

13126BRJob Description:U. S. Steel Tubular Products is seeking a CTS Representative. The CTS Rep is the technical liaison between the producing mills and the customer and is responsible for all technical aspects of the OCTG product and materials shipped into the customer’s facility. The role emphasizes technical service activities, customer support, and a strong understanding of industry standards realized in USSTP products.

Key Responsibilities Include:

• Technical Support: Provide timely and effective technical assistance to customers, addressing their queries, troubleshooting issues, and resolving technical problems related to USSTP seamless OCTG steel products, including the premium and semi-premium connections.

• Customer Engagement: Develop and maintain strong relationships with customers by understanding their needs, providing technical guidance, and offering solutions to enhance their operations.

• Product Knowledge: Acquire and maintain in-depth knowledge of our seamless tubular steel products, manufacturing processes, premium connections, and applications to effectively support customers and provide accurate resolution of product issues.

• Quality Assurance: Collaborate with the quality control and production teams to ensure that products meet customer specifications and industry standards. Address any quality concerns raised by customers and work towards continuous improvement.

• Training and Education: Conduct training sessions and workshops for customers to educate them on product features, benefits, and best practices. Prepare technical documentation and user manuals to support their understanding and usage of our products.

• Field Visits: Travel to customer sites to assess their requirements, understand their challenges, and provide on-site technical support. Conduct inspections, audits, and troubleshooting as needed.

• Feedback and Reporting: Gather customer feedback on product performance, identify areas for improvement, and communicate findings to the product development team. Prepare detailed reports on customer interactions, technical issues, and resolutions.

• Collaboration: Work closely with sales, marketing, and engineering teams to align customer needs with business objectives. Participate in cross-functional meetings and contribute to the development of new products and services.

Required Education and Experience:

• A Bachelors Degree in Mechanical Engineering, Petroleum Engineering, or Metallurgical Engineering, is preferred, although degrees in related fields or related experience will also be considered.

• A minimum of 5 years experience in the oil and gas industry with a focus on OCTG customer technical service or experience working in the supply chain at a domestic E&P company.

• Additional experience in premium OCTG connections and oilfield services is an asset; oilfield NDT experience is a plus.

• Strong verbal/written communication and presentation skills; strong Microsoft software skills and previous experience with Salesforce is preferred.

• Results oriented with the ability to work effectively in a team environment.

• Ability and willingness to travel.

  Auto req ID:13126BRCompany:U. S. Steel Tubular Products, Inc. Posting Title:Customer Technical Service EngineerWork Location - City:Spring Company Overview:

Since 1901, U. S. Steel has been a recognized leader in steel production. Today, as the first North American steel company to have declared a 2050 net-zero greenhouse gas emissions goal, we remain as innovative as ever, leading transformation across our industry while continuing to make products for everyday life - from industries as far ranging as automotive, construction, containers and packaging, appliances, and energy.

Underneath it all is our Culture of Caring, which shows up in our community partnerships, charitable contributions, company-sponsored employee volunteer initiatives, scholarship programs, leadership training, and much more. And of course, it takes shape in a steadfast commitment to safety first in our workplaces and respect for our employees, who are United by Steel.

We are honored to have earned accolades and awards from well-regarded organizations, including the following:

• Ethisphere’s World’s Most Ethical Companies® 2022, ’23, ‘24

• Disability: IN’s Best Places to Work for Disability Inclusion 2021, ’22, ’23, ‘24

• Human Rights Campaign Foundation’s Equality 100 Award 2020, ’21, ’22, ’23-24, ‘25

• Military Times’ Best for Vets: Employers 2023, ‘24

  Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel’s success for over 100 years, and it remains critical to our company’s success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit www.ussteel.com/CANotice regarding collection of personal information and U. S. Steel's privacy practices.)

Competency Summary:

At U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals:

Think: Think Critically and Drive Change

Lead: Develop Talent and Collaborate

Do: Empower Performance and Deliver Results