NHS Human Services, Inc.

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rLearning Management System (LMS) Administrator (FT), CFRE20255LT

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rLearning Management System (LMS) Administrator (FT), CFRE20255LT

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:

The LMS Administrator is responsible for the management, maintenance, and support of the organization\'s Learning Management System. This role involves configuring the LMS, managing user access, and troubleshooting issues. The LMS Administrator is also responsible for ensuring the LMS meets the academic and operational needs of faculty, students, and staff. The administrator collaborates with instructional designers, faculty, IT staff, and other stakeholders to ensure the effective use and continuous improvement of the LMS in enhancing teaching and learning.

Manage and maintain the day-to-day operations of the LMS (Blackboard) by performing routine system audits, monitor updates, and backups.

Troubleshoot technical issues and coordinate with vendors for timely resolutions.

Monitor system performance and optimize to ensure high availability and reliability.

Administer roles and permissions.

Provide technical support and troubleshooting for faculty, staff, and students regarding LMS-related issues by developing and maintaining LMS documentation and creating/monitoring helpdesk requests with vendor related to LMS issues.

Work closely with instructional designers, LX/Accessibility Designer, LT staff, and faculty to integrate tools and features that enhance learning.

Conduct training sessions for faculty and LT staff on effective LMS usage, including new features, tools, and best practices.

Collaborate on the design and implementation of learning solutions and instructional technologies that align with institutional goals.

Assist in the integration of third-party applications, plugins, and LTI tools into the LMS.

Collaborate with IT to ensure seamless integration between LMS and other systems such as Student Information Systems (SIS), authentication services, and library services.

Collaborate with vendors and internal IT teams to implement system upgrades and ensure compatibility with evolving technologies.

Generate and analyze reports related to LMS usage, course completion, and other metrics to support academic decision-making and assist in the development of dashboards and other tools for tracking key performance indicators (KPIs) related to online learning.

Ensure the LMS complies with institutional policies, data security standards, and accessibility regulations (e.g., ADA, WCAG).

Support efforts related to FERPA compliance and maintain the confidentiality of student records.

Keep up to date with emerging trends in higher education technology and suggest improvements by regularly reviewing system features, functionality, and usage.

Participate in ongoing professional development to stay current with changes in educational technolog , LMS systems, and higher education trends.

Serve on the Learning Technologies Steering Committee, Online Quality Committee, and participate in local, regional, statewide, and national consortia of online and technology-related teaching and learning.

Perform other duties as assigned.

Qualifications:

• Education
  • Bachelor\'s degree in Information Technology, Instructional Technology, Educational Technology, or a related field required.
  • Master\'s degree preferred. LMS Admin experience can be substituted.

Experience

Minimum 3-5 years of experience managing and administering an LMS in an academic or corporate environment required.

Experience in higher education is strongly preferred.

Experience with integrating third-party tools and systems with LMS platforms.

Strong technical proficiency in one or more LMS platforms (e.g., Blackboard, Canvas, Moodle).

Basic knowledge of instructional design principles and best practices.

Proficiency in SQL, HTML, CSS, and APIs is preferred.

Excellent problem-solving and troubleshooting skills.

Strong interpersonal, communication, and organizational skills.

Ability to work independently and as part of a team, with excellent time management sk