Job Information
Robert Half Customer Experience Representative in Fremont, California
Description
Position Summary: The Customer Service Specialist will be responsible for managing and nurturing relationships with our business-to-business (B2B) clients. This role involves addressing client inquiries, resolving issues, and ensuring that our clients receive top-notch service. The ideal candidate will be proactive, detail-oriented, and capable of maintaining a positive rapport with clients.
Key Responsibilities:
Client Relationship Management:
Serve as the primary point of contact for B2B clients.
Build and maintain strong, long-lasting client relationships.
Understand client needs and ensure they are met with appropriate solutions.
Scheduling technician to service their equipment on a regular basis, and recommending appropriate maintenance
Issue Resolution:
Handle client inquiries and complaints promptly and professionally.
Investigate and resolve client issues, ensuring timely follow-up and resolution.
Escalate complex issues to the appropriate departments when necessary.
Order and Account Management:
Process client maintenance schedules accurately and efficiently.
Manage client accounts, ensuring all information is up-to-date and accurate.
Coordinate with internal teams to ensure timely service.
Communication:
Communicate effectively with clients via phone, and email.
Provide clients with regular updates on their service and any relevant changes.
Prepare and present reports on client interactions, feedback, and service levels.
Continuous Improvement:
Identify opportunities for process improvements to enhance the client experience.
Provide feedback to management on recurring client issues and potential solutions.
Participate in training and development programs to stay updated on product knowledge and customer service best practices.
Requirements
Requirements
Experience in a Customer Specialist role
Experience in scheduling a team
Good communication
Ability to de-escalate situations
This is an onsite role in Fremont, 5 days per week, 7.30am to 4.30pm
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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