Job Information
Rappahannock Goodwill E-Commerce Customer Service Coordinator in FREDERICKSBURG, Virginia
Job Title : E-Commerce Customer Service Coordinator
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Job ID : 27750469
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Location : Fredericksburg, VA, 22408
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Other Location
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Description
RESPONSIBILITIES:Oversee all E-Commerce customer service activities, including responding to inquiries via email and phone, ensuring prompt follow-ups for customer satisfaction, and managing returns and shipping claims. Monitor and update online marketplaces, maintain performance ratings, and support order fulfillment, including local pickups. Collaborate with department leaders to address quality control issues and provide performance feedback. Offer administrative support to the E-Commerce management team and fill in for team members as needed, while adhering to company policies and procedures.
*DUTIES *
Responsible for all activities related to E-Commerce customer service.
Responds to customer service inquiries through email/phone and follow-up to ensure customer satisfaction.
Facilitates the scheduling, picking and handling of local pickup orders.
Monitors online marketplaces and update marketplaces as required.
Provides guidance to other Managers and Coordinators regarding staff performance with production quality and/or other performance deficiencies that arise from customer reports.
Works with department leaders to correct quality control issues to increase customer satisfaction.
Processes daily returns.
Processes all shipping claims.
Monitors online marketplace performance rating to ensure we achieve company expectation.
Provides administrative support for the E-Commerce management team regarding customer service, reporting and order fulfillment.
Provides detail-oriented customer service through accurate and efficient work.
Fills in for other E-Commerce associates as needed or during absence.
Maintains and adhere to all company and departmental policies and procedures.
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