NHS Human Services, Inc.

KPS Global (KPSG) is the North American industry leader in the manufacture, production, and installation of walk-in coolers and freezers. KPSG’s end-product serves many channels within the retail food market as well as industrial applications. KPSG is based in Fort Worth, Texas with engineering activities centralized in the Fort Worth facility (along with Finance, Human Resources, Customer Operations, Sales, and Installation Services), supporting product manufacturing in four other locations: San Dimas, CA; Piney Flats, TN; Conyers, GA; and Goodyear, AZ.

KPS Global values its outstanding people who are deeply committed to providing innovative, high-quality service to clients from coast-to-coast. As a member of the KPS team, you’ll be part of an exciting and modern company culture where you will enjoy professional flexibility and benefit from an environment where creativity, innovation, and hard work are rewarded.

The Account Manager is responsible for direct contact with customers, reps, and end-users in addition to effectively communicating to understand the needs and expectations of each project through orders, quotations, and drawings. This role works closely with Sales Engineers and Managers to receive approval for quotes and drawings and assist in managing projects to completion. This enables KPS Global to configure custom solutions and offer exemplary customer service.

Required Skills

Required Skills, Experience, Education & Certifications

Items listed are required unless “preferred” is indicated

• Associate degree

• 1–3 years of experience in commercial foodservice equipment

• Strong verbal and written communication skills

• Ability to interpret and understand construction documents and specifications

• Capable of applying basic math principles

• Detail oriented

• Must be organized to manage multiple accounts

• Comfortable with heavy phone and computer use

• Proficient with Microsoft Office including Outlook, Word, Excel, and Teams; PowerPoint preferred

Required Experience

• Evaluating and anticipating complex customer needs and translating this into Insulated Panel Construction configurable and custom products

• Originating or revising quotations and/or drawings to meet the project needs

• Communicating required information effectively with external and internal contacts

• Processing buyout orders accurately within assigned timelines to meet the customer’s needs

• Must continue to always learn and grow

• Provide Excellent communication to your Industrial Accounts

• Go above and beyond with thinking outside of the box to meet a customer’s needs

• Must Manage Multiple different types of accounts and deliver product on time

• Must investigate all options to provide solutions to meet the customer’s needs

• Must hold other departments accountable

• Providing support to Logistics, Engineering, Manufacturing, Quality, Service, Parts, and Credit departments regarding a customer’s business before and after the sale

• Meeting with Sales Engineers and/or Managers to gain necessary approval on quotes and drawings

• Sourcing non-stocked - Special purchased components required to meet a customer’s needs

• Reviewing product information to gain knowledge on product line for application on future jobs

• Working with Product Design to best determine how to meet the project needs with reasonable equipment design and function through presentation drawings

• Working within a team structure to support a pre-determined territory and provide back-up within the team; this may include chain accounts established in the territory

• Relaying volume of work in progress and other business intelligence to marketing for purposes of forecasting

• Develop & nurture existing customers

• Quote new customers

• Required to satisfy customer needs

• Provide input on new products

• Efficient, effective problem resolution

• Collaborate with outside sales to ensure customers needs are being met