NHS Human Services, Inc.

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position may be located at any of the offices within First Interstate Bank's fourteen state footprint, including Arizona, Colorado, Idaho, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, North Dakota, Oregon, South Dakota, Washington and Wyoming.

What's Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition to paid federal holidays. Student debt employer repayment program. 401(k) retirement plan with a 6% match. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve, and why we want YOU to be a part of it. We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY Responsible for leading the Identity Access Management (IAM) provisioner's activities including planning, designing, implementing, and driving forward workforce IAM services across the organization with a focus on improving the user experience and meeting compliance requirements. Work across departments to develop and communicate strategies regarding identity and access management and ensure that the direction meets the established organizational standards. Lead a team comprised of provisioners to meet the needs of FIB.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned. Leads a team of IAM provisioners, including motivating, hiring, performance management, writing reviews, and preparing overall performance evaluations and training. Develops career goals and objectives for all direct reports with clear measurements of progress while conducting a good cadence of one-on-one meetings. Works closely with cross-functional teams, including IT, HR, Legal, and Audit, to align IAM initiatives with business objectives. Provide guidance and support to business units on IAM-related matters. Ensures IAM compliance with FIB policies and regulatory requirements (SOX, GPDR, etc.). Provides answers and solutions to internal and external auditor questions, observations, and findings for items related to IAM. Enhances the business perception of IT through a professional approach in quickly resolving and communicating incidents when they occur. Identifies and delivers initiatives to improve IT and user experience across the organization. Drives continuous improvement initiatives within the IAM provisioning team around IT operations. Develops, manages, measures, and reports on KPI metrics for the IAM team, including ticket volume, employee utilization, and SLA/OLA adherence. Leverages practices and process frameworks, such as the ITIL and ITSM, to drive continual process improvement. Responsible for creation and maintenance of IAM documentation, including but not limited to standard operating procedures, diagrams, and knowledge repository within the ITSM platform. Must be a team leader with a willingness to work with other IT and business units. May be required to work after hours and weekends to accomplish work tasks.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE Bachelor's degree (B.S.) or equivalent from a four-year college or technical school and/or five plus (5+) years' related experience and/or training; or equivalent combination of education and ex erience. Industry certifications may be considered in place of a college degree. ITIL, CIAM, CIMP, or other related certifications preferred.

OTHER SKILLS & REQUIREMENTS Communication skills are critical to allow effective communication with customers to build positive, professional relationships and to ensure a high level of customer satisfaction. Ability to remain objective and professional in times of conflict. Must be able to work with limited supervision; Ability to work independently or with a team; Ability to properly prioritize workload and remain adaptable under pressure; Must have organizational and analytical skills; Must possess a solid balance of technical and business knowl

LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, vendors, and internal customers.

MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar... For full info follow application link.

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