Job Information
Actalent Actuation Engineer in Fort Collins, Colorado
Job Title: Technical Writer
Job Description
Our goal is to fill a temporary role for a
technical writer ( 3-6 months ) but hopefully identify applicants that
would also be good candidates for a permanent hire further down the road .
Technical Writer:
Someone with 3-5 years of technical writing experience
Experience with Windows Server, Networking hardware and software
Experience with Life Cycle management and managing product End of Life processes
Experience delivering documentation to both internal stakeholders and government agencies
Experience with aviation equipment a plus
Experience with Scrum and Agile software tools like Jira and Confluence
This will be a hybrid role (3 days in-office, 2 WFH)
Ideal additional qualifications for temp to
hire:
Your key responsibilities include:
Perform technical customer support by managing and solving customer issues and questions in a timely and efficient manner.
Interact with customers through Vaisala’s technical support software logging all advanced technical customer support interactions in ticket system for building knowledge base and quality reporting system.
Troubleshoot and investigate issues to determine if it is electronic, hardware, or software.
Closely collaborate with the FAA RVR Program Manager to receive and execute all necessary activities to provide highest levels of customer satisfaction and Vaisala profitability.
Collaborate with the Engineering department to determine the engineering changes needed in hardware and software to continue to meet the end-user requirements and prioritize necessary engineering changes to maintain highest quality with lowest lifecycle cost.
Collaborate with relevant Product and Application Management teams to maintain system component compatibility with FAA requirements and Vaisala roadmap product development and sustainment processes.
Engage with the customer and internal stakeholders to formalize documentation including customer/product/test documentation.
Provide customer support with delivery project or field service activities including travel as needed. Delivery Project activities may include:
Factory Inspection Tests
System Installation Support
Reactive (on-demand) service events per customer request
Provide third line expert Technical Support including advanced trouble-shooting assisting frontline and second line technical support specialists
Provide Technical Sales Support as a product-application expert
Customer requested meetings at either Vaisala or customer site
Qualifications:
Bachelor's degree and 5 or more years related experience in electronics or similar field, or equivalent combination of education and experience.
Hands-on experience with electronics and telecommunications systems, including analog and digital communication protocols such as RS232/485 and TCP/IP.
Proficiency with applications and software, including Windows Server operating system installation, configuration, and troubleshooting. Understanding of software architecture and ability write simple scripts is preferred.
Technical documentation skills, including the ability to read and create technical documents, engineering drawings, and circuit diagrams in support of customer manuals
Proven customer relationship management skills and experience including working with government customers
Willingness and ability to work independently with focused direction from the Program Team while adding value and contributing to overall team performance
Effective interpersonal skills
This is a hybrid position requiring some days on-site in Louisville, Colorado and some days remote.
Work Environment
hybrid
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.