NHS Human Services, Inc.

The Member Contact Center Representative is responsible to provide a variety of financial solutions to members and potential members through various communication methods such as telephone, email, and online services, all while upholding the our vision, mission and values of delivering highly personalized and individually rewarding experiences. Essential functions and responsibilities include, but are not limited to: -Creates a highly personalized experience for members by identifying their needs and recommending the best financial solutions. -Answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations. -Works with other departments to meet member's needs and is empowered to provide solutions. -Maintains an up-to-date knowledge of financial products and services, related policies and procedures, rules and regulations; promotes, cross sells, and explains Credit Union products and services. -Performs financial transactions and clerical duties which may include but not limited to opening new share and share draft accounts, opening term share certificates, ordering share drafts, originating and booking consumer loan applications, applying payments and transfers, opening debit cards. -Performs corresponding tasks related to members' accounts such as address changes, updates contact information and return mail requests. -Performs duties related to member electronic services such as: answering online messages, processing leads, processing remote deposits, assisting members with bill pay and online banking, processing eStatement requests, troubleshooting debit card issues, unblocking accounts, etc. -Schedules members' appointment requests and performs various tasks related to ReportIt tickets BASIC QUALIFICATIONS - Must be legally eligible for employment in the United States. Must be 18 years of age or older. Must have obtained a high school diploma or GED. Must be available to work a schedule based on operating hours. PREFERRED QUALIFICATIONS -One month to twelve months of similar or related experience. -Well-developed communication and member service skills, good listening and telephone skills; courtesy, tact, and diplomacy -Attentiveness; must be able to retain information. -Self-empowered and solution-minded; detail oriented. -Able to maintain a high degree of accuracy, able to make decisions with minimum information. -Excellent analytical skills to assist in using available resources for appropriate decision making regarding member transactions. -Ability to work in a fast-paced environment and multi-task. -Skilled with computers, Microsoft Office programs, and computer keyboard by touch, knowledge of general office machines and 10-key calculator. -Basic mathematical skills required; adding, subtracting, multiplying, dividing and able to perform dividend calculation. Physical Requirements While performing the duties of this job, the employee is: -Regularly required to talk and hear. -Work is typically sedentary, with prolonged period of sitting at a desk and working on a computer but may require standing and walking up to 10 percent of the time. -Lifting up to 10 pounds is occasionally required. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions. Job Status: Full-Time, Non-Exempt Location: Fairmont, WV Pay: From $16.00 per hour. Compensation commensurate of experience and qualifications. If you need assistance in seeking a job opportunity with us, or if you need reasonable accommodation with the application process, please call or contact us online. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Protected Veteran statu , age, or any other characteristic protected by law. This organization participates in E-Verify. Fairmont Federal Credit Union reserves the right to fill this role at a higher/lower grade level based on business need. Fairmont Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.