NHS Human Services, Inc.

UPMC Health Plan has an exciting opportunity for a Program Manager position, located at the Neighborhood Center in Erie, PA. This will be a full-time position working daylight hours primarily in the office and may require weekend availability. The Neighborhood Center is located at 803 East Avenue Erie, PA.

This position is responsible for overseeing the Neighborhood Center. This position will oversee daily operations, procedures, and operations of the UPMC Health Plan neighborhood center as well as supervise staff while ensuring compliance with all internal and external regulations and deadlines.

Responsibilities:

• Oversee the overall development and operations of the UPMC Health Plan neighborhood center.

• Implement set goals for the neighborhood center, enacting new programs and partnerships according to the strategic objectives, ensuring all deadlines and milestones are met.

• Build and maintain positive working relationships with internal and external stakeholders, to achieve the goals of the Neighborhood Center Center and UPMC.

• Prepare detailed and accurate reports that will be used by senior leadership to make informed decisions.

• Responsible for hiring, orientation and ongoing management of all assigned staff.

• Including but not limited to; conducting regular performance appraisals, providing constructive feedback and direction to improvement, providing positive leadership to all staff, encouraging a team approach, and modeling best-practice professional attitude modeling best practices.

• Work in tandem with other members of the health plan in order to advance the mission of the health plan and the UPMC at large (medical management, quality, network, health promotion, pharmacy, etc.)

• Enact new and unique methods strategically to improve operations of the organization and to create new opportunities.

• Work cooperatively and effectively with others to set goals, resolve problems, and make decisions enhancing organizational effectiveness.

• Additionally, this position entails responsibility for 7-day per week cross-functional operations and will require planned variation in work days from week to week as well as flexibility to ensure on-site coverage for high-profile events.

• Bachelor's Degree required.

• Minimum of 3 years work experience required within a managed care environment preferred.

• Project management experience managing staff, experience preferred.

• Excellent organization, communication, and interpersonal skills.

• Excellent oral and written skills.

• Ability to use current technology

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran