NHS Human Services, Inc.

JOB SUMMARY: Contributes to the overall success of LECOM by providing excellent customer service to all customers. Providing customers with prompt service, quality food and beverages, and maintaining a clean and comfortable environment in accordance with LECOM's standard of excellence.

*CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES: *

• Establish and maintain effective working relationships;
• Knowledge of the protocols and procedures in Institutional education; 
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of LECOM;
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team;
• Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create a positive environment during each shift; 
• Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed;
• Contributes to positive team environment by recognizing alarms or changes in employee morale and performance and communicating them to the store manager; 
• Delivers excellent customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs; 
• Follows LECOM operational policies and procedures, including, but not limited to, those for cash handling and safety and security, to ensure the safety of all employees during each shift; 
• Maintains a clean and organized workspace so that employees can locate resources and various product as needed; 
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products;
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods;
• Maintains regular and punctual attendance;
• Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;
• Participate in scholarly activity so to enrich and broaden the student learning experience;
• Commit to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach; and
• Perform other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

EEO/AA/M/F/Vets/Disabled

Job Requirements:

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Effective communication skills, both written and verbal;
• Ability to work effectively under pressure in a fast paced environment;
• Confident in handling ambiguity and fluid situations and have an abundance of common sense and pragmatism; 
• Ability to work with individuals at all levels in the organization and throw equal enthusiasm behind the more routine, hands-on activities, as well as those requiring a higher profile;
• Organizational skills; must be accurate and attentive to detail;
• Ability to maintain an established work schedule; assess and prioritize multiple tasks and demands;
• Interpersonal skills to include tact and diplomacy;
• Organizational and planning skills, including attention to detail and follow-through;
• Strong computer literacy and accurate data entry skills; 
• Maintain confidentiality of work related information and materials; Establish and maintain effective working relationships;
• Knowledge of the protocols and procedures in Institutional education; 
• Ability to learn quickly;  Ability to understand and carry out oral and written instructions and request clarification when needed;
• Flexibility to accept other duties needed/assigned for the department needs;
• Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations;
• Ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; and
• Ability to accept work directives from managers and supervisors in a respectful and cooperative manner. 

MINIMUM QUALIFICATIONS: Education and experience equivalent to:

Education: High School diploma and/or equivalent required.

Experience: Previous customer service experience preferred.  

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation;
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or  holidays;
• Meet store operating policies and standards, including, but not limited to, providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation; 
• Engage with and understand our customers, including, but not limited to, discovering and responding to customer needs through clear and pleasant communication; 
• Prepare food and beverages to standard recipes or customized for customers, including, but not limited to, recipe changes such as temperature, quantity of ingredients or substituted ingredients; and
• Be available to perform many different tasks within the store during each shift.

Qualified candidates may apply by clicking, "Apply Now". Next, submit your resume. You may complete a cover letter on the following screen. *You must contact the employer via one of the methods listed on the screen after clicking "Apply for this job". * Please be sure to identify PA CareerLink as your referral source.