Job Information
Aspire Home Care LLC CARE COODINATOR in Erie, Pennsylvania
Position Overview
The Care Coordinator at Aspire Home Care LLC acts as the central point of communication among clients, caregivers, and the administrative team. This role ensures seamless coordination of care services, adherence to regulatory standards, and high levels of client satisfaction. Key competencies include strong communication skills, meticulous attention to detail, and the ability to manage multiple tasks efficiently.
Key Responsibilities
Phone Reception & Call Handling
- Answer incoming calls promptly and professionally, providing a courteous and efficient experience.
- Serve as the initial point of contact for clients, caregivers, and visitors.
- Direct inquiries to the appropriate department and provide accurate information.
Customer Inquiries & Issue Resolution
- Address questions related to services, policies, and client care concerns.
- Identify and resolve issues promptly, escalating complex matters when necessary.
Onboarding New Clients & Caregivers
- Facilitate the onboarding process for new clients and caregivers, ensuring all necessary steps are completed.
- Verify and upload required caregiver documentation, including background checks, tuberculosis (TB) questionnaires, and annual in-service training.
- Ensure a smooth transition for new clients and caregivers into services.
Authorization & Compliance Management
- Assist in resolving authorization-related issues, ensuring timely approvals.
- Maintain up-to-date client and caregiver records per industry and regulatory standards.
- Conduct mandatory home visits or calls annually, or every six months for stable patients, to assess and support well-being.
- Maintain regular communication with patients' families or emergency contacts to ensure continuity of care.
- Generate monthly reports on authorizations, patient discharges, and key operational metrics.
Consumer & Employee Packet Management
- Collect, prepare, and organize employee packets for new hires.
- Manage and scan consumer packets, ensuring all relevant information is accurately documented and uploaded.
- Ensure proper filing of identification documents, such as Social Security cards (if available), insurance cards, and legal documents (e.g., power of attorney).
Call Dashboard Monitoring
- Keep the call dashboard updated daily.
- Follow up on pending calls and ensure timely resolution.
Timesheet & Attendance Management
- Ensure timely and accurate completion of employee timesheets, verifying signatures and supporting documentation.
- Educate employees on the agency's timekeeping application to ensure proper clock-in and clock-out procedures.
Progress Monitoring & Follow-Up
- Track client requests, appeals, and service modifications, ensuring timely resolution.
- Regularly follow up on pending issues and escalate unresolved concerns as needed.
Occasional Travel & Additional Responsibilities
- Perform occasional trips as needed.
- Undertake additional duties as assigned.
Qualified candidates may apply by clicking, "Apply Now". Next, submit your resume. You may complete a cover letter on the following screen. *You must contact the employer via one of the methods listed on the screen after clicking "Apply for this job". * Please be sure to identify PA CareerLink as your referral source.