Job Information
Emerson Manager Customer and Product Insights in Elyria, Ohio
The Research & Product Insights Manager is responsible for uncovering new product opportunities through direct engagement with customers, field research, and in-depth workflow analysis. This position will concentrate on recognizing unaddressed needs, difficulties, and inefficiencies in the trades, converting these findings into actionable insights that steer product strategy. By working closely with product management and engineering, this role ensures that insights lead to real-world solutions that improve efficiency, safety, and performance in the field. The ideal candidate thrives in hands-on research environments and has a proven track record of turning observations into successful product ideas.
Emerson’s global Professional Tools business is an equal opportunity employer, offering the broadest portfolio of reliable tools and technologies for those working in mechanical, electrical, and plumbing trades! With unparalleled expertise from RIDGID, Greenlee, and Klauke, we deliver trusted products to handle the industries’ toughest challenges!
In this Role, Your Responsibilities Will:
Lead a research team dedicated to identifying product opportunities through direct user engagement.
Conduct on-site field research, including job site visits, customer interviews, and observational studies.
Evaluate trade workflows to pinpoint inefficiencies, difficulties, and areas for product improvement.
Work closely with product managers to refine and validate new product concepts.
Collaborate with engineering teams to ensure that seen opportunities align with technical feasibility.
Summarize research findings into impactful reports and presentations for key collaborators.
Mentor and develop research analysts to improve their field research capabilities.
Ensure that research methodologies align with standard processes for product discovery.
Who You Are:
You gain insight into customer needs. You build competitive and breakthrough strategies that show a clear connection between vision and action. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You build teamwork allowing others across the organization to achieve shared objectives.
For This Role, You Will Need:
Bachelor’s degree in a relevant field (e.g., Engineering, Human Factors, Design Research, Business).
5+ years of demonstrated ability in product discovery, user research, or related fields.
Strong experience conducting field research and customer observations.
Proven ability to translate difficulties faced by customers into actionable product insights.
Excellent communication skills, with the ability to tell a compelling story through research findings.
Experience collaborating with product and engineering teams from various departments.
Strong problem-solving skills and ability to recognize patterns across research findings.
Preferred Qualifications that Set You Apart:
Master's degree or equivalent experience (Engineering, Human Factors, Design Research, Business etc.) or MBA
Experience conducting research for industrial tools, connected devices, or IoT products.
Familiarity with trade professions (e.g., plumbing, electrical, mechanical) and their unique challenges.
Understanding of user-centered design methodologies and their application to physical products.
Ability to travel as needed for customer visits and field research.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) .
Why Work in the Greater Cleveland Area
Our facility is located in Elyria, OH (our world headquarters), which is conveniently located within driving distance to Cleveland. The area’s generally low costs of living, excellent school systems, and low crime rates create a family-friendly environment. The area is home to several growing communities with restaurants, festivals, shopping, and arts scenes that make them exciting places to live and work
About Our Location
Since the invention of the modern pipe wrench in 1923, the 25-acre RIDGID world headquarters in Elyria, OH has been developing tools that help trades professionals solve jobs faster, safer, and more accurately. Today, more than 600 employees work in 734K sq. ft. of office and manufacturing space. The campus also houses a factory tool service center and an innovative “schoolhouse” training center that educates and trains hundreds of tradespersons every year. In addition to the iconic wrench, the campus manufactures RIDGID battery hydraulic tools, pipe and electrical tools, and drain cleaning components, as well as Greenlee step bits and knock-out tools. Emerson’s Professional Tools business provides the industry’s broadest portfolio of advanced, reliable tools and technologies for the mechanical, electrical, and plumbing trades.
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WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Requisition ID : 25015580
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.