Job Information
Bar Harbor Bank & Trust PC Support Technician in Ellsworth, Maine
This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1090834
Position Summary:
This position is responsible for performing a wide variety of end-user support, maintenance and monitoring functions to ensure workstations and network performance meet company and employee requirements.
Responsibilities (Essential):
Serve as the first point of contact for customers seeking technical assistance via phone or helpdesk software solution.
Investigate employee equipment problems, identifying the source of the problem and determining the best possible solution.
Direct unresolved issues to the next level of support personnel.
Monitor helpdesk application for open tickets, processing tickets based on the combination of priority and first-in and first-out (FIFO) principle.
Record events, problems and resolutions in the helpdesk application.
Follow-up and update customer status and information.
Perform and/or assist with desktop software upgrades, device and printer configuration, and the installation and upgrade of banking applications.
Serve as an escalation point and subject matter expert for team members in relation to workstations and the software utilized on them.
Develop and conduct various end-user IT training and instruction for employees.
Assist users in maximizing the use of networks and computing systems.
Assist with on-boarding of new employees and their corresponding devices, including installation, test and configuration of new workstations, peripheral equipment and software.
Enthusiastically support the Banks Guiding Principles and Brand Behaviors.
Adhere to federal regulatory requirements, such as the Anti-Money Laundering and Bank Secrecy Acts, and all established policies and procedures.
Responsibilities (Marginal):
Perform other duties as requested.
Required Education & Experience:
A college degree in Information Technology or a related field is preferred.
A minimum of 5 years experience as a PC support technician.
Excellent verbal and written communication skills.
Superior customer service skills are expected, including the ability to communicate technical information to non-technical personnel.
Able to function independently with supervisor direction, or collaboratively within a team, make decisions quickly, and be able to use judgment to plan and accomplish goals.
Must have a high degree of familiarity with banking industry concepts and related technologies, as well as an understanding of applicable regulatory requirements of the same.
Physical Demands and Work Environment:
Physical Demands: General office environment.
Work Environment: General office environment.
Schedule Expectations:
Full time, 40 hours per week.
AAP/EEO Statement:
Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran. These are the requirements for an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.