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Job Information
Cretex Companies, Inc. IT Support Technician in Elk River, Minnesota
Overview Provide Tier 1 thru Tier 2 support for PC (hardware and operating system) users. This position provides regular and as-needed technical services to internal customers and is the primary means of interaction between users and the IT department. Responsibilities
- Triage user issues and requests.
- Respond to help desk tickets, telephone calls, email, and walk-up requests for support
- Manage the tickets in the Help Desk ticketing system
- Identify, research, and resolve IT problems
- Troubleshot and maintain computer systems connected to production equipment
- Configure and deploy user hardware
- Support and comply with the company Quality System, ISO, and medical device requirements
- Read, understand, and follow work instructions and standard work
- Participate in required company meetings
- Maintain an organized work area (5S)
- Participate in the Operational Excellence Program
- Complete all other work duties as assigned
- Ability to work in a manufacturing environment
Qualifications Minimum Requirements, Education & Experience
- Associate degree in an IT--related field or relevant work experience.
- Experience in support a technical environment in a help desk capacity
- Microsoft Office awareness (Outlook, Word, Excel, PowerPoint)
- Clear and effective verbal and written communication skills
- Attention to detail
- Organizational skills
- Ability to work in a fast-paced team environment
- Ability to prioritize and multitask
- Ability to lift 50 lbs.
Desirable Criteria & Qualifications
- Bachelor's degree in Computer Science or related IS field
- Experience with ERP, CRM, and other Business Systems
- Continuing Education; including participation in local chapters, associations, and/or organizations