NHS Human Services, Inc.

Demonstrates professional and customer service focused behavior at all times, including manner of communication, responsibility, and appearance.

Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.

Conveys messages, coordinates provider and patient schedules and other related information to others as appropriate to maintain effective working relationships in the delivery of patient care.

Greets all patients friendly, courteously and respectfully; registers patients, obtains copy of insurance cards front and back, instructs patients on filling out patient registration forms, verifies insurance information and communicates financial policy.

Accurately, appropriately and efficiently schedules appointments, tests, procedures and other services.

Uses appropriate etiquette and telephone procedure when placing, receiving and transferring calls.

Maintains a clean and neat work station/environment.

Maintains the strictest patient and personal confidentiality.

Responsible for medical record maintenance and front office record keeping procedures.

Maintains patient files, records and other information; files all incoming patient record documents in designated location in patient records.

Create new charts for patients according to specifications, pull charts for appointments, forms when necessary, check charts for neatness and completeness.

Checking Insurance eligibility/benefits

Specialty referral process.