Job Information
Dexterra District Manager in Edmonton, Alberta
Company Description
WHO ARE WE?
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.
Job Description
WHAT'S THE JOB?
Reporting to the Regional Operations Director, the District Manager (DM) is responsible for overseeing multiple units or portfolios for a specific region to ensure efficiency and effectiveness and execute the strategic vision of the Senior Leadership Team. District Managers foster long term relationships by delivering operational excellence to meet client and customer needs. Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment. The DM also provides direction and expertise to the region by promoting corporate strategies and best practices aligned with our Vision and Values.
DUTIES & RESPONSIBILITIES
This role holds expansive responsibilities for the performance of multiple contracts across their district. The key areas they are responsible for include:
Full P&L and financial responsibility for the sites and locations in their district
Total Revenue equivalent to +/- $25 Million and multiple accounts
Promote the company values and be a leader in health and safety
Client relationships, engagement, Net Promotor scores, contract extensions
People management of all operations resources and support functions within their region
Training and professional development of core operational staff at the site level
Successful interactions with support functions to ensure their region is compliant with corporate vision and priorities
Mentor and train all direct reports; direct conduit to site level leaders
Plans, oversees and operationalizes the business plan in the region
Develops plans and budgets to meet financial targets; accountable for key financial and performance measures including cost control, EBITDA and customer ratings scores
With support of the Regional Operations Director, facilitates, manages, and builds client relationships
Manage multiple field leadership team to ensure compliance with proper procedures and guidelines
Strengthen operational processes to build highly efficient and effective operations
Liaise with Regional Operations Director and other DM’s and ensure the consistent implementation of strategic initiatives to all field operation groups
Provide leadership of the field operations team ensuring effective performance management and continued development
Support the implementation of operational improvements in the areas of safety, quality, customer service, finance, and employee performance
Communicate and share company standards and available resources that assist facility operations
Identify gaps and opportunities and determine root causes in operating standards and overall guest satisfaction
Coordinate with other department leaders to find solutions to problems
Establish clear business goals and financial targets with the Manager of each location
Identify opportunities and best practices to improve profitability of locations
Ensure compliance with employment standards, human rights, health and safety, and WHMIS within all regions
Assist in effectively and efficiently managing the development of the Hospitality Operations team to promote high quality customer service and satisfaction
Other related duties incidental to the work described herein
Qualifications
WHO ARE WE LOOKING FOR?
Proven leadership and people management skills with the ability to motivate and think outside the box
Minimum of 5 years of Operations/Business Development experience
Post-Secondary Education in Management or Business-related degree is considered an asset
Familiar with current industry technology
Demonstrated market awareness, branding, innovation to create competitive advantage
Demonstrated ability to attracts, develop, and retain employees
Excellent interpersonal, presentation, and communication skills
Demonstrated financial management skills
Experience in multi-unit management, hospitality industry or hotel industry considered an asset
Strong ability to create documentation, spreadsheets, and templates for reporting and introduction of process
Excellent verbal and written communication skills
Ability to excel in a fast paced, highly challenging and change oriented environment
Superior critical thinking, problem solving and interpersonal skills
Leadership and strong people management skills
Results orientation/operational excellence
Holding self and others accountable
Additional Information
WHAT’S IN IT FOR YOU?
Be part of an industry that's more important than ever!
Generous Benefits package and RRSP matching.
Be #1 on day 1 by joining an industry leader.
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
WORKING CONDITIONS
Office environment and telecommuting with a flexible work schedule, potentially requiring additional working hours as needed, to ensure business needs are continually met
Trained, as necessary, in required safety protocols
Ability to travel as necessary to meet business needs – between to 25-40% should be expected with a minimum of 33% or +/- 10 days in the field
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
#IND2