NHS Human Services, Inc.

Description RESPONSIBILITIES AND DUTIES: Conduct necessary inspections to verify product conformance to requirements. This includes but is not limited to documenting dimensional layouts in support of PPAP activities, performing incoming and end of line product inspections and performing shipping dock audits per documented procedures. Initiate corrective and/or preventative action when the product or process does not conform to stated requirements. Facilitate Non-Conforming Material Review Board activities by monitoring Q-location inventories, performing initial disposition recommendations, maintaining the MRB tracker and performing SAP transactions. Coordinate internal quality spill containment activities and line sorts with appropriate personnel including performing associated SAP electronic transactions. Initiate Quality Alerts and update containment records under the guidance of the Quality Engineer. Administer the Calibration Program for all inspection and test equipment. This includes scheduling or performing internal calibrations and arranging external calibration activities. Perform Gage R&R / MSA and capability studies as scheduled or requested. Coordinate testing activities with production personnel and key in data for analysis. Process customer returns including performing returned product evaluations, performing SAP transactions and communicating claim status and disposition to customers. Document and track results of warranty evaluations and supply data to be used for continuous process improvement and key metrics monitoring. Perform internal audits of the Quality Management System and/or Production Work Cell. Maintain quality records and documentation that support the Environmental Management System (EMS), Quality Management System (QMS) and associated requirements of IATF. This includes documenting and reporting results of activities, inspections, audits and maintaining the DMS. Provide support to Quality personnel, Manufacturing and Design Engineers and Production as needed. REQUIREMENTS: Good verbal and written communication skills including internal and external customers and auditors. Excellent organizational skills and interpersonal skills, including ability to resolve disputes and observe confidentiality. Ability to meet deadlines; accomplish work in order of priority; professionally maintain composure and effectiveness under pressure and changing conditions. Ability to learn new duties and adjust to new situations encountered on the job within a reasonable amount of time. COMPETENCIES: Quality Systems ISO 9001 Technical Skills Print Reading IATF 16949 Basic Metrology w/hand tools * Calipers, micrometers Computer Skills Microsoft Suite * Height gage, surface plates * Word * Thread gages * Excel * Electrical / Multimeter testing * Powerpoint GD&T * Sharepoint /Teams Calibration - Metrology * Outlook MSA (Gage R&R) * Minitab CMM Programming * Gage-Track * SAP Product & Process knowledge Qualifications Education Associates (required) Experience 1 - 3 years: Experience facilitating warranty process claims and resolution including customer interactions and communications. (required) 3 - 5 years: Experience in a manufacturing environment with print reading and inspection experience. (required) ) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor-s legal duty to furnish information. 41 CFR 60-1.35(c)