NHS Human Services, Inc.

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Product Manager - Technical

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Role Overview

We’re looking for a technical Senior Product Manager, API Ecosystems to join our team. The ideal candidate will have domain expertise in building and scaling APIs, partnerships, and developer ecosystems. As a Senior Product Manager, API Ecosystems, you will work with talented cross-functional teams to define, develop, and scale API platforms for internal use or integrations with external partners and tools. Moreover, you will help define our broader ecosystem strategy, including platform extensibility, integration frameworks, and program approach.

Key Responsibilities

• In collaboration with product and engineering leadership, help define our product strategy, roadmap, and architecture of our API ecosystem.

• Define requirements and collaborate with engineering and design teams to efficiently build scalable external and internal API platform to drive product integrations.

• Work closely with customers, partners, 3P applications to prioritize features and enhancements that align with our business objectives.

• Set and track key product and business success metrics to understand the impact of the API platform and product integrations.

• Develop and maintain technical documentation including API specifications and use-case scenarios, while also ensuring internal stakeholders are trained and aware of the capabilities and usage of integrations.

• Conduct market research to identify opportunities to grow adoption, utilization, and partnerships.

• Communicate product and ecosystem vision and progress to internal and external stakeholders.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field. Advanced degree is a plus.

• A minimum of 3+ years of PM experience with a deep understanding of technical integrations, APIs, and software product development.

• Strong technical skills to translate and break down business needs and complex problems into clear product development requirements.

• Proven track record of building and running partner integrations and/or ecosystems with cross-functional product development teams.

• Developer at heart, with hands-on experience working with APIs and integrations.

• Data-driven with a growth mindset on the entire customer lifecycle funnel

• Excellent verbal and written communication skills with the ability to effectively collaborate with cross-functional teams.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.