Job Information
Delta Air Lines, Inc. Operations Service Manager -Below Wing/Ramp (DUB) in DUBLIN, Ireland
Operations Service Manager -Below Wing/Ramp (DUB)
Ireland, Dublin
Airport Customer Service
02-Jul-2024
Ref #: 25383
LinkedIn Tag: #LI-BM4
How you'll help us Keep Climbing (overview & key responsibilities)
Operations Service Manager -Below Wing/ Ramp is responsible for overall operational excellence, providing leadership to direct reports, front-line work teams, business partner management across all elements of the operation. Additionally, this role oversees and coordinates operational performance including, but not limited to, on-time departures (D-Zero), safety, security, customer service delivery and other key performance indicators. This leader will serve as an operational liaison between Delta and all contracted business partners within a station. This Delta leader will also monitor for at-risk behaviors through daily safety observations.
Summary of responsibilities (not comprehensive of all tasks):
Participates in Incident Analysis reports, Injury Prevention Group sessions and applicable station safety meetings.
Ensures adherence to the station Safety Business Plan in addition to assuring compliance to our divisional Performance and Safety standards.
Ensures distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity.
Acts as a key communicator of timely and accurate information.
Sets performance standards and ensures adherence to those standards and champions and leads others through change.
Responsible for leadership development through mentoring, on-the-job training and delegation.
Provides support, guidance, coaching and motivation based on individual needs.
Uses strategy in thought processes and decision making.
Measures and analyzes employee performance through the use of performance management tools, available customer service and operational metrics, job shadowing and direct observation.
Responsible and accountable for the timely completion and delivery of performance appraisals, quality assurance observations, performance discussions, coaching and counseling and administrative action, while being a strong advocate of employee recognition.
Competent with DUB CBP process and procedures. Including DAA BROC system.
Continued training and development in building leadership capabilities is expected.
Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.
What you need to succeed (minimum qualifications)
Must have authorization to live and work in Ireland at the time of applying to this position.
Delta does not sponsor for this position.
Three years of ACS experience in operations and customer service is preferred. \
Must have a working knowledge of Delta policies and procedures.
Must possess strong customer service skills and focus and have the flexibility to manage an operation with varying shifts, extended hours and “on call” requirements.
Must also possess strong written and verbal communication, including platform/presentation skills.
Must have the ability to coach and deliver feedback for developmental purposes.
Must be approachable, have interpersonal skills that foster trust and respect, and be able to effectively manage conflict and problem solve.
Should exhibit strong organizational skills and the ability to delegate responsibility to direct reports.
Must be able to balance multiple priorities within established time constraints.
Must be proficient in Microsoft Office applications.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
What will give you a competitive edge (preferred qualifications)
Knowledge of Deltamatic and other relevant airport technology is strongly preferred.
A bachelor’s degree and current leadership experience is strongly preferred.
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here