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BT NOC Engineer in Dublin, Ireland
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Date: Jul 2, 2024
Location: Dundrum Road, Dublin, Ireland
Company: BT Group
Closing Date: 22nd of July
Location: Dublin
The Purpose of the NOC Network Engineer role is to manage, assure and govern the core networks and infrastructure of BT Ireland, recording, reporting, and communicating events and changes in line with the agreed processes. Operation of the day-to-day activities of the Network Operation Centre on a 24 hour rotated attendance will be your primary responsibility.
The role is shift based and the team works 24 x 7 x 365 days a year. (12 hours shifts of 7am to 7pm or 7pm to 7am)
The role is rota’ed across 3 different locations across Dublin. Although there's no travelling during your shift – having your own mode of transport is highly recommended as public transport to the locations may not always be reliable.
The role is almost 100% office based with only very minimal home working.
Must complete 8-10 weeks of training, working a normal Mon-Fri work week. Shifts and entitlement to claim the monthly shift allowance as per policy will begin after training is complete.
Candidates must have right to work in Republic of Ireland.
This is a full time role.
What will you be doing as a NOC Engineer?
NOC Engineers are responsible for the day-to-day operations of the Network Operations Centre and ensuring that at shift end a clear handover is completed.
NOC Engineers are responsible for the efficient in life management of the BT Ireland Network for ROI customers and completing network monitoring – to ensure all alarms are accounted for and fault tickets are managed for outstanding issues.
NOC Engineers complete first level fault diagnostics and drive incidents to resolution within the agreed SLA
NOC Engineers escalate incidents nearing SLA and manage them through to resolution, working closely with second and third line teams
NOC Engineers communicate effectively with our customers and the business as per process.
NOC Engineers participate in, and contribute to our teams focus on being a Healthy Place to Work and our strive towards maintaining Continuous Improvement
Shift Allowance
12-hour shift pattern within 24/7/365 work rota
Shifts are generally 7:00am to 7:00pm or 7:00pm to 7:00am
Shift pattern covers nights. weekends and/or public holidays
Hours average over 6-week period to comply with WTR
Benefits
BT Ireland has recently received accreditation as a “Healthy Place to Work” by the Healthy Place to Work Institute.
We’re committed to providing great rewards to the people who drive our success. That’s why we go out of our way to offer all our employees a range of benefits that reflect the full value of their skills, experience, and qualifications.
As you grow and develop, your benefits will grow with you. What shape they take all depends on what direction your career takes.
• 6% employer contribution to the BT Ireland Pension Scheme to plan for your future financial health
• Healthcare cover for you to plan for your future health whilst participating in our wellness programme with a calendar of activities
• Life Assurance from 1st day of employment (4 times basic salary)
• Permanent Health Insurance cover (income continuance)
• 25 days of holiday entitlement, and the opportunity to buy up to five more days every year
• There’s also great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Free broadband if our service is available at your address
• Opportunity to buy BT shares, and share in our future success with tax-advantaged employee saving plans
• Opportunity to take time off for volunteering, and we’ll help with your fund raising too
• Subsidised sports and social club
• Please check out our diversity and inclusion information section to learn about BT Ireland’s passion and commitment to D&I
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.