NHS Human Services, Inc.

A CARELine Runner is responsible for supporting Guest operations and delivering room service, and guest room amenities to the guest room delivering creating excellent food and beverage & room experience, exceeding guest expectations.

What will I be doing?

As a CARELine Runner, you would be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations for a designated outlet, supplying requested items to include guest amenities, housekeeping supplies, foam linen products, rollaway, cribs, etc. or outlets in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required.
• Understand menu content, any menu changes, and promotional activities.
• Manage guest requests in line with company brand standards.
• Keep your service area clean, tidy, and well-prepared.
• Efficiently manage the proper settlement of all customer accounts.
• Answer Guest queries in a polite and helpful manner.
• Stocks and inventories supply closets and storage areas.
• Clears all landings and hallways of runner supplies and puts them in an appropriate storage area or brings them to CARELine office.
• Makes cleans, and inventories rollaways and cribs to prepare for future use.
• Report maintenance and hazard issues
• Comply with hotel security, fire regulations, and all health and safety legislation.

What are we looking for?

A CARELine Runner serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude
• Good communication skills
• Methodical and well-organized
• Ability to work under pressure
• Ability to work on own or in teams
• A passion to be part of a winning team
• Respond to guest requests and deliver high levels of service
• Methodical and well organised

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous laundry experience
• Experience in a similar role

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job: Housekeeping and Laundry

Title: CARELine Runner

Location: null

Requisition ID: HOT0AOV9

EOE/AA/Disabled/Veterans