NHS Human Services, Inc.

Title: Loan Administrator Reports to: Loan Administration Supervisor Department: Loan Overview: Manage and service a portfolio of commercial loans, USDA loans, SBA loans, and other loans for the Bank. Essential Duties: Oversee SBA 7 (a) and SBA 504, and conventional loan issues. Prepare reports for board meetings, loan committee, and internal audit. Create, organize and maintain credit files. Perform initial review of collateral files. Complete lien searches and lien filings. Secure original vehicle titles and release appropriately upon payoffs. Maintain current liens by filing continuations and terminations. Maintain participated loans. Record and monitor canceled and declined loan files. Process the recording and cancelation of Debt Security Deed (DSD) and collateral assignments of life insurance policies. Follow up with updated financial documents, and clear tickler list items and send request letters as needed. Monitors expiring and or canceled flood, life and property insurance policies and initiate timely follow-up with internal parties. Book loans when they close. Monitor loan related GL account and keep balanced. Monitor delinquent loans and prepare appropriate notices including demand letter. Send out all notices and process loan payments. Answer phone and respond to general questions. Prepare disbursement from loan; cut checks; send wires; or make deposit. Ensure the bank is maintaining proper OFAC compliance on all guarantors before disbursing loan proceeds. Maintain compliance with Bank policies and procedures, in addition to federal and state regulations. Perform all duties in compliance with BSA/AML regulations and requirements. Monitor and report all suspicious activity to the BSA officer. This position is responsible for other miscellaneous duties as assigned by management. MCB Core Competencies Communication: Greets customers and coworkers in a friendly manner Uses common courtesy when speaking with customers and coworkers Communicates clearly and effectively in writing and speaking Reacts to feedback appropriately Able to communicate negative information positively and professionally Personal Integrity Demonstrates commitment to providing quality service to customers Makes commitments that are within the scope of the position Accepts responsibility for own work Maintains strong commitment to the bank's conduct/accuracy guidelines Respect Values diversity, differences in experience, backgrounds, and opinions of others Treats all people with dignity and honesty Shows respect and sensitivity for cultural differences Respects the confidential nature of information Maintains composure when dealing with the unexpected Education/Skills/Additional Training or Certifications: High school Diploma/GED or equivalent work experience Ability to multitask and juggle priorities Strong proficiency in Microsoft Office, Word, Excel, Outlook Excellent verbal and written communication skills Previous Work Experience: Previous banking experience preferred Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision. AAP/EEO Statement: Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity