Job Information
General Motors Regional Operations Manager - South Central Region in Coppell, Texas
Job Description
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Coppell, TX office three times per week, at minimum [or other frequency dictated by the business].
The Role
CCA is seeking a dynamic and results-oriented Regional Operations Manager to lead and optimize aftersales operations across multiple regions. This strategic role requires a leader with extensive knowledge of aftersales processes, fixed operations, customer success, and operational efficiencies. The Regional Operations Manager will collaborate closely with key stakeholders to ensure seamless operations, drive revenue growth, and enhance the overall customer experience.
The ideal candidate embodies GM’s Behaviors, is committed to our customers, motivated by change and major transformation, and aims to drive enterprise-wide value. Key strengths include embracing change, setting short, medium & long-term goals that deliver customer success, cross functional collaboration, and leading through influence across the GM enterprise in an ambiguous / fast-paced environment.
What You'll Do (Responsibilities):
Align regional sales goals with CCA strategy in collaboration with senior leadership.
Provide resources, training, and support to staff.
Track and analyze key performance indicators (KPIs).
Use data-driven insights to optimize regional performance.
Address escalated customer issues with the customer service and sales teams.
Competencies:
Leadership : Lead teams effectively and manage cross-functional collaboration.
Strategic Thinking : Develop and execute plans to support regional goals.
Problem-Solving : Identify issues and implement solutions proactively.
Analytical Skills : Analyze data to assess performance and identify improvements.
Customer Focus : Understand and meet customer needs while driving business results.
Additional Job Description
Your Skills & Abilities (Required Qualifications):
5+ years in parts and service field operations
Proven experience in driving operational efficiency and strategic sales growth.
Strong leadership and team management skills.
Excellent communication, negotiation, and interpersonal skills.
High integrity and ability to manage confidential content.
Effective time management and prioritization skills.
Ability to plan and organize in a changing environment.
Strong oral and written communication skills.
High interpersonal skills to motivate and elicit work from others.
Advanced data acumen and analytical ability.
Willingness to offer opinions and challenge leadership constructively.
Decisive in action-oriented environments.
Ability to anticipate and manage risks.
Proficiency with Microsoft Office and SharePoint.
Familiarity with CCA Sales & Marketing /Channels/Field and comfortable in office environment.
This position requires the ability to legally operate a motor vehicle on a regular basis.
This job may be eligible for relocation benefits.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
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About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.