NHS Human Services, Inc.

Supervise and inspect the work of assigned room and public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

DUTIES AND RESPONSIBILITIES:

· Assist with scheduling and room assignments to ensure proper coverage.

· Monitor performance and recommend disciplinary action under company rules and policies. Alert management of potentially serious issues.

· Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

· Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

· Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.

· Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

· Control expenses and minimize waste within all areas of housekeeping.

· Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.

· Promote teamwork and quality service through daily communication and coordination with other departments.

· May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.

· Report, turn in, and/or log all lost and found items according to established procedures.

· May regularly assist with deep cleaning projects.

· May assist with other duties as assigned.

ACCOUNTABILITY:

This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.

QUALIFICATIONS AND REQUIREMENTS:

High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.

This job requires ability to perform the following:

· Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds

· Frequently standing up and moving about the facility

· Frequently handling objects and equipment to maintain the facility

· Frequently bending, stooping, and kneeling

Other:

· Communication skills are utilized a significant amount of time when interacting with guests and employees.

· Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.

· Basic mathematical skills are used occasionally.

· May be required to work nights, weekends, and/or holidays.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.