Job Information
Robert Half Customer Service Representative - 1 - Loyalty Services in Columbia, South Carolina
Description We are offering a permanent employment opportunity for a Customer Service Representative - 1 - Loyalty Services in Columbia, South Carolina. In this role, you will be a crucial part of our team, serving as a point of contact for customers and assisting in various service-related tasks. You will also be involved in maintaining customer records, processing applications, and resolving inquiries.
Responsibilities:
• Address customer service concerns and inquiries, ensuring a positive customer experience
• Utilize your knowledge of our products and services to assist customers
• Handle both inbound and outbound calls to assist customers wishing to cancel their insurance coverage
• Retain policyholders by selling the value of our products and services
• Contribute to the collection of current and past due premiums
• Manage data entry tasks across multiple applications
• Set expectations and provide instructions to policyholders
• Consistently meet or exceed departmental standards related to quality, handle time, and other key performance indicators
• Contribute to process improvements and provide feedback to leadership
• Be willing to perform other duties as assigned
• Collaborate effectively with team members and uphold organizational objectives
• Demonstrate continuous learning and initiative, seeking opportunities for being detail oriented. Requirements • Proven experience in Customer Service is required.
• Proficiency in Data Entry tasks is necessary.
• Prior experience in Training staff members will be beneficial.
• Familiarity with Operations within a customer service environment.
• Demonstrated capability in Planning and executing tasks efficiently.
• Experience in Payment Processing is highly desired.
• Proficiency in Planning Processes within a customer service setting.
• A strong commitment to Quality service delivery.
• Ability to handle both Inbound and Outbound Calls effectively.
• Experience in the Insurance industry will be an advantage.
• Proven Supervising skills, with the ability to manage a team.
• Knowledge about Time management and efficiency.
• Understanding of Benefit Functions within a customer service role.
• Strong Leadership Skills to guide and motivate the team.
• Familiarity with Hiring Processes will be a plus.
• Previous experience in Billing and Collection Processes.
• Proficiency in Revenue Accounting and financial management.
• Ability to Perform Ad Hoc Financial tasks as required.
• Experience in Claim Administration tasks is desirable.
• Knowledge of Property industry norms and practices.
• Familiarity with standard Practices in a customer service role.
• Proven Selling skills, with a focus on customer satisfaction.
• Ability to Execute tasks efficiently and accurately.
• Strong Collaboration skills, with the ability to work well in a team. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .