NHS Human Services, Inc.

Job Title Community Manager Job Description Summary The Community Manager plays a large role in creating a positive experience of our client and office environment via in-person interactions with various individuals accessing the space, including prospective clients, employees, guests and vendors who walk through the door. We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees and visitors who come to the site. Ideally this individual cares deeply about the level of interaction and the quality of the experience the recipient enjoys during their initial interactions at the site. Greets and directs all end users (employees, visitors, contractors) encountered with enthusiasm, professionalism and courtesy. Provides very positive and professional first impression to visitors. Directs guests and clients to their requested services and assists with coordination of employee amenities as appropriate (meeting room, pantry, restroom, dry cleaning pick-up services, mail services, transportation/shuttle services, guest services, etc.) Establishes a strong rapport with clients, vendors and contractors. Specifically, this individual will be responsible for the day-to-day tasks and initiatives related to workplace services (event support, potentially assisting with furniture and room reconfigurations, administrative tasks, training end users on accessing workplace technologies) and serving as a repository of knowledge for individuals coming on site on how to access and use workplace services (mail services, catering, parking, etc.). The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, have the ability to support facilities management and operations professionals in a faced-paced environment, and be willing and able to roll up their sleeves to provide service and support when and where needed by our clients and individuals requiring assistance on site. We are looking for a highly collaborative self-starter who will thrive in situations where he/she can interact with and help people. Job Description Essential Functions and Responsibilities Ensures a smooth and seamless employee and guest experience of workplace services and amenities by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand Provides services as assigned (ranging from mail to event to space support and others) and helps keeps the client workspace and all related areas neat and orderly with or without the assistance of day porters, janitorial, or FM support as needed, as appropriate, and as the environment dictates Proactively identify needed repairs, maintenance, or updates required in the workplace Is actively visible in their service area and always accessible to the customer via personal presence, phone, walkie talkie. Provides advance notice to manager and customer for personal time off. Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours if needed. Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested. Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilities Understands and adheres to company policies and procedures, following all safety and security proto