NHS Human Services, Inc.

Apply for Job Job ID 12793 Location Case Main Campus Full/Part Time Full-Time Regular/Temporary Regular Add to Favorite Jobs Email this Job Job Description POSITION OBJECTIVE Working under limited supervision, the custodial supervisor will oversee building service workers who provide routine and special cleaning services in campus buildings and residence halls, including restrooms, bathrooms, offices, classrooms, laboratories, and public areas. The nature and frequency of cleaning is performed according to custodial services quality control program. Custodial services strives to provide high quality, customer service oriented cleaning services to the Case Western Reserve University community. ESSENTIAL FUNCTIONS 1. Plan work in advance so that deadlines are met, building closings are taken advantage of, special events are covered with the proper amount of staff, and special needs of building occupants are addressed. Minimize emergency supply orders by making material plans in advance. Supervise assigned staff (group leaders and service workers). Prioritize the daily workload and maintain a weekly work schedule for each staff member. Ensure that university task frequencies are carried out for both general cleaning and project cleaning tasks. Assign work orders, keys and equipment to the staff so that they may begin activities within 15 minutes of the start of the shift. (30%) 2. Frequently inspect all assigned buildings using Smart Inspect software for quality control according to university custodial standards. Provide written/digital inspection reports to the custodial operations manager and assistant director. Go over inspections with building service workers to help them improve any deficiencies that were found in their assigned areas. Evaluate the performance of building service workers and provide regular feedback to them. (30%) 3. Approve timesheets and enter time in Human Capital Management (HCM) system. Turn in sign in sheets and time reports to custodial manager of business operations. (10%) NONESSENTIAL FUNCITONS 1. Keep staff members supplied with appropriate materials necessary to perform assigned tasks. Approve and review the drawing of supplies from the satellite stock areas through ordinary procedures. Bring discrepancies to the attention of the assistant director. Notify custodial operations manager or custodial repair tech of any equipment that is not working properly and may need to be repaired. (5%) 2. With prior approval of the assistant director, resolve human resource issues regarding building service workers according to departmental and university procedures. Write annual performance reviews for assigned staff members, initiate corrective action, promote employee recognition programs, and address staff grievances. Participate in the hiring process. Recommend appropriate training programs for building service workers, conduct one-on-one training, and seek assistance from the custodial operations manager or assistant director when needed. (5%) 3. Meet with building occupants to ensure that services are performed in a satisfactory manner to schedule major project work and to identify special programs which require special support. (5%) 4. Communicate daily with the custodial operations manager or assistant director to report on achievements, progress and problems. Actively seek out and suggest improvements to operations. Participate in weekly supervisory meetings with building service workers. (3%) 5. Provide assistance, training and direction when needed so that work objectives are accomplished in a safe, complete, efficient and timely manner. Work with and train new employees in the proper procedures of cleaning and maintaining their areas. Ensure that building serv