NHS Human Services, Inc.

Mobile nhs-human-services Logo

Job Information

EMCOR Group Facility Coordinator in Cincinnati, Ohio

Description

About Us:

EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors.

Job Title: -- Facility Coordinator

Job Summary: This position is responsible for facilities coordination at the assigned facilities – including, but not limited to: managing local work order completion, providing customer follow-up, and running operations. The ideal candidate will efficiently coordinate third party vendors and work with both internal and external customers including school directors and EMCOR facility managers.

Essential Duties and Responsibilities:

  • Manipulates excel work order data to prioritize service provider communication.

  • Communicates on a regular basis with service providers via telephone to get work order updates.

  • Updates and performs uploads into system to work orders to reflect latest status.Coordinates and communicates with account team(s) on work order escalations and service provider invoicing issues.

  • Ensures work order reassignments are notified to the account team representative for their action.

  • Assists in dispatching work orders if customer service rep/dispatcher is out of office.

Qualifications:

  • Associates Degree or equivalent experience.

  • Minimum of two years experience in a facilities maintenance, property management or customer service role required.

  • Experience in managing service delivery for trades labor such as Electrical, HVAC, Plumbing, or Roofing preferred.

  • Bi-lingual English-Spanish preferred.

  • Advanced proficiency MS Windows Applications, including MS Excel and Word. Must be able to Type min 50 wpm and have good writing skills.

Competencies:

  • Professional and friendly demeanor, willing to go above and beyond to accomplish the mission.

  • Ability to work under pressure and constantly make correct decisions with limited input and determine when to escalate issues to the Facilities Manager/Supervisor or Account Manager.

  • Ability to communicate effectively and efficiently with all functions of the Operations Staff and Call Center Operations team to carry out the objectives of the program.

  • Ability to critically think and problem solve.

  • Ability to maintain a courteous, professional demeanor at all times.

  • Convey confidence in providing and receiving pertinent information.

  • Must be punctual, reliable and caring about their work ethic.

Physical Demands:

None Applicable.

Work Environment:

Desk position with computer/monitors in a well-maintained office facility. Remote working will be an essential skill that one must have

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

We offer our employees a competitive salary and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

DirectEmployers