Job Information
AAA Mid Atlantic Automotive Service Advisors & Shop Managers in Cincinnati, Ohio
Drive Your Career Forward with AAA – Join Our Car Care Leadership Team!
For over 100 years, AAA Club Alliance has been the trusted name for drivers and passengers alike. With a mission rooted in safety, reliability, and service, we are proud to serve the automotive needs of our Central Region market. We’re more than just a brand – we are a community of passionate individuals who live by our shared values of Teamwork, Respect, Integrity, and Quality.
If you're ready to make an impact, we are looking for Automotive Service Advisors, Assistant Managers, and Store Managers to join our Car Care teams across Greater Cincinnati/Northern KY, Dayton, Columbus, and Toledo, Ohio.
At AAA, we believe in creating a work environment where you feel supported, empowered, and excited about coming to work every day.
Why Choose AAA? When you join AAA, you join a legacy of excellence and a company that values your success. We’re committed to providing you with the tools, benefits, and support you need to thrive.
Competitive Pay: Based on your experience, with opportunities for additional compensation through monthly incentive plans.
Sundays Off! Enjoy a 5-day work week with Sundays and an additional day off during the week.
Healthcare Coverage: Choose from four comprehensive medical plans, two dental plans, and vision coverage - all starting just 30 days after your hire date.
Paid Time Off: Earn over 2 weeks of PTO annually (prorated depending on start date), with the ability to use 1 week before you accrue it. Plus, 8 paid holidays each year too!
Retirement Savings: Maximize your future with a company match up to 7% for our 401(k) plan.
Education Assistance: We support your growth with up to $5,250 per year in tuition reimbursement for courses or degree programs.
Free AAA Premier Membership & Discounts: Enjoy complimentary membership and discounts on everything from travel to insurance to automotive repairs.
What You Will Do on the AAA Team:
Service Advisors: You will be the face of our business, greeting customers, answering calls, and scheduling appointments with a friendly, helpful attitude. You’ll guide customers through their repairs and services, ensuring they fully understand the work and associated costs. You’ll coordinate the shop’s workflow, distribute tasks to technicians, and monitor job progress. Additionally, you’ll arrange transportation services when necessary and stay proactive by notifying customers of upcoming service needs based on manufacturer recommendations and inspection dates.
Assistant & Store Managers: You will manage the success of your store by overseeing sales, service delivery, staffing, and operational tasks like inventory control and facility management. You’ll lead by example, monitoring workflow and consulting with Service Advisors to ensure that work is assigned to Repair Technicians based on their skills. A key part of your role will be developing your team, mentoring staff, and fostering a positive work environment. Additionally, you’ll build community connections to enhance AAA’s reputation and grow business. You’ll also manage the financial health of your location by overseeing income, expenses, and ensuring annual revenue and sales goals are met. Promoting safety is essential, and you’ll ensure compliance with OSHA standards and local laws as the Health & Safety Officer for your facility.
What You Will Bring to AAA:
High School Diploma or equivalent (Associates Degree preferred for management roles).
Prior experience in the automotive industry, particularly in a management capacity for Assistant Manager and Store Manager roles.
Proven organizational, communication, and customer service skills.
Knowledge of automotive technology and the ability to relay that information to both customers and team members.
Proficiency with PC-based systems and automotive software.
A passion for helping people and ensuring every customer leaves satisfied.
Valid Driver's License.
Authorized to Work in the USA.
Whether you're an experienced Manager ready to lead a team, or a Service Advisor excited to guide customers through their automotive needs, AAA has a place for you. Join us, and let’s drive your career forward together!
AAA Club Alliance (ACA) is an equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Car Care