NHS Human Services, Inc.

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12616037\ SSI (U.S.) Inc. d/b/a Spencer Stuart\ \ Spencer Stuart is an equal opportunity and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.\ \ \ \ Location: Business Functions/Chicago\ \ Full/Part Time: Full time\ \ Req ID: R4227\ \ Position Summary\ \ As our clients undergo continuous transformation, with new trends such as digital disruption, sector consolidation, globalization, and even greater competitive and regulatory pressures, our business is transforming too. We are adding new services and developing our technology platforms and tools to deliver high quality services in an effective way to our current and future clients. The Senior Analyst, Technology and Operations will play a critical role in our work to drive efficiency and effectiveness in the Firm\'s strategic technology and delivery approaches.\ \ Key Relationships\ \ Reports to:\ \ Director of Services Management\ \ Other Key Relationships:\ \ David Baruch, Chief Information Officer\ \ Michelle Silva, Head of Program Management, Technology & Operations\ \ Trelinda Clark, Vice President, Technology & Operations\ \ Other Directors of Services Management\ \ Program Management Team\ \ Product Management Team (Dublin)\ \ Communications and Change Management Team\ \ Learning & Development Team\ \ Key Business Stakeholders across roles - Practice Leaders, Office Managers, Consultants, Associates, Analysts, EEAs, Client Develop ment Team\ \ Key Responsibilities\

• Product Management - Assists with the development and implementation of internal and external tools that support business architecture and Firm strategy. Works with product management team to coordinate the development of prototypes and other testing collateral. Manages communication with user groups and assists in pilots with clients and the Firm. Suggests improvements based on feedback. Assists with assembling a business case.
• Communication Management - Coordinates with cross functional teams across the Firm - IT, Learning & Development, Finance, Operational Excellence, Change Management, Marketing, etc. - on day-to-day projects, managing timelines and milestones.
• Services Support and Measurement - Assists with rollout plans and approaches. Interfaces with user groups and shares best practices. Measures satisfaction and adoption. Assists with continuous process improvement plans and updating of the services roadmap.
• Project Management - Supports the Tech & Ops Team on a variety of projects to maintain project timeframes, objectives and communications. Creates and manages documentation. Conducts research and business interviews. Analyzes and collects data, and tracks and reports on project progress, including measuring milestones and metrics.

\ \ Ideal Experience\ \ The successful candidate will be self-directed, independent, and able to adjust to a fast-paced environment that is highly integrated with various business teams. They will be graceful under pressure and an excellent multitasker with an ownership mindset and results orientation. In addition, the successful candidate will demonstrate excellent writing and research skills and display an eagerness to learn new skills and subjects.\

2-5 years of professional experience - Ideally in a relevant professional services or corporate environment; prior experience working in the technology function is beneficial but not required.

*Exposure to leadership advisory, executive s\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \ *

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