NHS Human Services, Inc.

Levy Sector

Salary: 85000 - 95000

Other Forms of Compensation:

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As General Manager of Retail for the Madhouse, you will be responsible for leading and motivating our teams to provide an unforgettable experience to our guests in our venue retail spaces. The ideal candidate will be an experienced retail operations leader who is focused on people and quality standards.

Detailed Responsibilities

• Ensuring high standards of merchandising at all retail areas

• Coaching and leading team members to provide a fantastic guest experience

• Identifying and implementing plans for continual operational improvement

• Taking a hands-on approach to ensuring our standards are being executed

• Overseeing retail opening duties - ensuring readiness from the moment the first guest arrives

• Overseeing closing duties to ensure retail areas are secured

• Supervising team members to ensure high standards are always maintained

• Scheduling team members through Kronos/MyStaff - aligning labor spend with revenue forecasts to optimize financial performance and guest experience

• Accurate completion and maintenance of inventory to prevent shrinkage

*Completing monthly inventories utilizing RFID technology

• Meeting exceeding performance goals - including sales, operations, talent management, and development.

• Placing orders for products based on detailed analysis of future demand

• Ensuring high standards of store merchandising are always maintained

• Coaching team members to continually enhance performance

• Attend management meetings to build collaboration with other departments at the location

• Handling customer complaints to ensure timely and satisfactory completion

• Managing and overseeing the Invoicing process for internal orders as well as the Jersey Customization team

• Overseeing the rotation of merchandise for different event types to optimize revenue

• Setting daily zone chart for team members

• Completing team pre-shifts to set the tone for events and keep team members informed

• Complete sales floor inspection to ensure all areas are set up to a high standard and are clean and safe

• Overseeing sales floor restocking to optimize product availability. This includes replenishment from the Warehouse, exterior storage pods, and other offsite locations.

• Receiving orders and checking to ensure accuracy

• Planning and managing special event setups and tear downs

• Assisting the Retail team with managing and overseeing Concerts and other United Center events

• Supporting the Rank & Rally team with offsite events, projects, playoff games, etc.

• Assisting customers as needed - always setting an example for team members

• Completing team member progressive discipline as needed

• Ensuring compliance with all payment card information rules

• Completion of annual performance and mid-term reviews with team members

• Managing location 'Keys to the Future' activities to develop future leaders

• Completion of team member orientation training

• Other duties as assigned

Job Requirements

• 2+ years experience as a retail general manager

• Bachelor's Degree with a focus in Business is preferred

• High level of computer literacy, with knowledge of Excel formulas and functions required

• Knowledge and experience with RFID technology in back and front of house

• Passion for retail

• Excellent interpersonal and stakeholder management skills

Curious about Life at Levy? Check it out: Levy Culture (http://www.levyrestaurants.com/our-culture/)

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Flexible Time Off Plan

• Paid Parental Leave

• Holiday Time Off (varies by site/state)

• Personal Leave

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf) for paid time off benefits information.