Job Information
Zurich NA Chief Communications Officer, ZNA in Chicago, Illinois
Chief Communications Officer, ZNA
121887
Zurich North America is seeking a strategic and dynamic Chief Communications Officer to lead our Communications team. This pivotal role, reporting directly to the Chief Executive Officer, will be based in our Schaumburg, IL Headquarters.
The Chief Communications Officer will be responsible for designing, developing, implementing, and monitoring Zurich North America’s communication strategies across all business segments. This role entails crafting comprehensive communication programs and ensuring that all media campaigns are executed consistently, effectively, on-brand, and in compliance with regulatory standards. They must also be able to measure outcomes and impacts of communication strategy.
The ideal candidate will possess extensive experience in communications, public relations, and/or media, preferably within the Insurance Industry. This critical position demands strong skills in stakeholder management and influence. We are in search of a leader with exceptional communication and interpersonal skills, strategic orientation, attention to detail, and the ability to navigate a complex organization while maintaining robust working relationships with both internal and external stakeholders.
Key accountabilities:
Develop and implement a clear communication strategy, policy, and messaging to engage both internal and external stakeholders. Translate the strategy into actionable plans with key deliverables.
Lead the maintenance of the organization’s communication guidelines, ensuring consistent application across all areas.
Collaborate with business leaders to identify growth opportunities and objectives, prioritizing communication needs and requirements.
Work with global Zurich teams to share knowledge, create synergies, achieve economies of scale, and promote One Zurich strategies and messaging.
Engage customer audiences to influence retention and improve the hit ratio.
Build and maintain stakeholder relationships with a focus on profitability and business growth.
Provide project management, problem analysis, and recommendations for various communication challenges identified by the team or management.
Develop and oversee the strategy for external agency relationships, including advertising, media buying, and digital.
Foster a consistent and aligned approach through effective partnerships with segments/functions in relevant areas.
Establish communication development objectives and measurement systems, ensuring brand investments are tracked and evaluated.
Ensure adherence to proper processes and administrative measures, including proposals, plan approvals, external agency briefs, and statements of work.
Lead a team that develops and executes the internal and external communication strategy.
Basic Qualifications:
Bachelor’s Degree and 12 or more years of experience in the Communications or Marketing or Media Relations or Public Relations areaAND
8 years of people management experience
Experience managing stakeholders
Knowledge of the Insurance Industry
Preferred Qualifications:
Expertise in leading and driving end-to-end internal and external communication strategy and processes, from conception through implementation.
Strong understanding of the Insurance Industry
Successful track record working in large complex organizations.
Proven ability to enhance brand visibility and reputation, generating positive coverage and a favorable image for the organization.
Ability to quickly identify target audiences and craft the right message through appropriate communication channels, while maintaining consistency in direction and messaging.
Exceptional written, communication, and presentation skills; articulate, clear, and concise in conveying thoughts.
Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Influential executive presence with the capability to engage both internal and external stakeholders effectively.
MBA or advanced degree in Communications, Public Relations, or Media Relations.
At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education. The salary indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is$197,800 – $324,000with short-term incentive bonus eligibility set at 35%.
As an insurance company, Zurich is subject to 18 U.S. Code § 1033.
As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ).
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Schaumburg, AM - Chicago
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-BK1 #LI-DIRECTOR