NHS Human Services, Inc.

Lion Real Estate Group is seeking an experienced bilingual (English/Spanish) Assistant Community Manager to join the team at "Creekside Canopy," our 208-unit owner-operated multifamily property located in Charlotte, North Carolina. 

(Recruiters/Agencies: Please do not respond to this ad.)

Lion Real Estate Group, established in 2007 by Jeff Weller and Mory Barak, is a US-based investment firm with a niche focus on acquiring B/C multifamily assets in the Sun Belt states. The co-founders have completed $2.5 billion of real estate transactions and have office locations in Dallas, TX (headquarters), Los Angeles, CA and Nashville, TN. The firm currently owns and operates over 6,500 units across twenty-eight multifamily properties located in the Los Angeles, Nashville, Dallas, Austin, Houston, Atlanta, and Charlotte markets.

Lion Real Estate Group - BENEFITS OFFERED:

• Medical Insurance (77% of employee/dependent premium paid by Lion)

• Dental Insurance (99% of employee premium paid by Lion)

• Vision Insurance (99% of employee premium paid by Lion)

• Voluntary Plans including Life/AD&D, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance

• Third-Party Dedicated Benefits Concierge (TouchCare)

• 401(k) Retirement Savings Plan (6% Company Match)

• Paid Time Off Policies:

• Vacation

• Sick Leave

• Bereavement Leave

• Holidays (New Years Day, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)

• Paid Parental Leave

• Employee Assistance Program

• Volunteering Program including VTO

• Perks and Rewards Program

Assistant Community Manager - JOB PURPOSE:

Works closely with community manager, residents, and others to assist in overseeing all aspects of a community’s daily operations. This role requires regular communication with residents to ensure on-time rent payments and proper adherence to lease agreements and is responsible for the accurate and timely completion of administrative processes and reports.

Assistant Community Manager - ESSENTIAL FUNCTIONS:

• Assists Community Manager in ensuring and maintaining accurate, up-to-date records (including rent rolls, delinquency reports, rental status, move in & move out schedule, etc.), entering data into Yardi system, and submitting reports on timely basis

• Assist supervisor in day-to-day operations at the assigned community

• Maintains day-to-day communications with Supervisor

• Reviews move-in, move out, and renewal documents and files for accuracy and compliance with company and government policies and ensures it is entered timely into Yardi

• Ensures residents files are properly maintained

• Ensures accuracy of all reports and ledgers in Yardi

• Assists with various daily and month-end reports including collection of rent, administration of late fees, and delinquency

• Maintains minimal delinquency rate at the community through timely collection of rent and fees

• Ensures outstanding resident balances are monitored and collected and that new cases are sent to collections agency in a timely fashion

• Ensures timely submission of resident notices (3-day, legal, delinquency, small balance, etc.)

• Ensures rent increases are being administered accurately and timely per property budgets

• Oversees timely enforcement of evictions

• Assists with monitoring resident satisfaction through follow-up calls, emails, or meetings to ensure a positive living experience

• Processes receivables in Yardi and with bank in timely fashion while verifying accuracy of all deposits

• Exercises sound judgment regarding community expenditures while maintaining knowledge of the best supplier partner for cost, quality, and service

• Helps to ensure the physical well-being and curb appeal of the apartment community.

• Establishes and maintains the best possible occupancy of the apartment community and lease apartments as needed

• Shows and demonstrates available apartments, including Open Houses, during business hours and weekends as needed (Saturdays only)

• Assists in eliminating lost revenues due to vacancies by executing timely turnover and adhering to traditional and creative marketing protocols to lease apartments

• Maintains annual fair housing certification (via Gracehill)

• Oversees the community in the absence of the Community Manager

• Maintains regular and consistent attendance according to required work schedule decided by the Company

• Provides exemplary customer service to residents, prospects, and guests and represents the Company in a professional manner at all times

Assistant Community Manager - REQUIRED SKILLS/ABILITIES

• Bilingual (English/Spanish) fluency

• Excellent verbal and written communication skills. (English)

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Team player with excellent leadership skills

• Ability to work independently, prioritize duties, manage time efficiently, and multi-task.

• Ability to function well in a high-paced and at times stressful environment.

• Proficient with Microsoft Office Suite or related software

• Proficient with Yardi or similar property management software

Assistant Community Manager - EDUCATION & EXPERIENCE:

• High School Diploma or equivalent

• 1+ years multifamily property management experience

• Prior experience in Assistant Community Manager role highly preferred

• Must have valid driver’s license

  *Posted pay range is negotiable.

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