Job Information
Lenovo Service Assurance Architect in Central Singapore, Singapore
Service Assurance Architect
General Information
Req #
WD00074583
Career area:
Information Technology
Country/Region:
Singapore
State:
Central Singapore
City:
SINGAPORE
Date:
Wednesday, November 6, 2024
Working time:
Full-time
Additional Locations :
Singapore - Central Singapore - Singapore
Singapore - Central Singapore - SINGAPORE
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
Service Assurance Architect - In this new role, you will be managing the Day 1 Technical Services and Day 2 Managed Operations Service offer who is going to report to Delivery team. This function will serve as Check and Balance for any new pursuit between Sales, Pre-Sales and Delivery.
You Will:
New Pursuit Evaluation:
Early Involvement: Service Assurance participates in initial sales meetings and bid reviews to assess the feasibility and risks of new opportunities.
Service Fit: They determine if the proposed solution aligns with the organization's standard service catalogue and can be delivered with existing capabilities.
Due Diligence: Service Assurance performs due diligence on potential clients, reviewing their requirements, technical environment, and any potential challenges.
Go/No-Go Decisions: They provide input on whether to pursue an opportunity based on their assessment of risks, resource availability, and potential for success.
Act as Technology Infrastructure SME for Network & Security Design. (Critical)
Standardization Check:
Mapping to Standards: Service Assurance ensures that proposed solutions map to standardised service offerings, configurations, and delivery processes.
Deviation Management: If customization is required, they assess the impact of deviations from standards and ensure they are documented and approved.
Knowledge Base: They maintain a knowledge base of standard services, configurations, and best practices to guide solution design and delivery.
SLA Negotiations:
Realistic SLAs: Service Assurance works with Sales, Pre-sales and Delivery to define SLAs that are realistic, measurable, and achievable based on the organization's capabilities and resources.
Performance Metrics: They establish clear performance metrics and measurement methods to track SLA compliance.
Risk Assessment: They assess the risks associated with meeting specific SLAs and identify potential mitigation strategies.
Risk Assessment:
Proactive Identification: Service Assurance architect proactively identifies potential risks across all stages of the service lifecycle, including technical, operational, financial, and reputations risks.
Risk Analysis: They analyse the likelihood and impact of identified risks, using tools like risk matrices and probability assessments.
Mitigation Planning: They develop and implement risk mitigation plans, outlining specific actions to reduce the likelihood or impact of risks.
Sizing and Scoping:
Resource Estimation: Service Assurance works with Delivery to accurately estimate the resources required to deliver the proposed solution, including personnel, technology, and time. He/she will also be based on Standard Service Catalogue and sizing calculator as a base to do the estimate. Any deviation of the costing will need to be signed off and any major deviation will need to be documented as risk.
Scope Definition: They help define the scope of work, ensuring it is clearly documented and agreed upon with the client.
Costing and Pricing: They provide input on costing and pricing models to ensure profitability and competitiveness.
Continuous Improvement
Performance Analysis: Analyse service delivery performance data to identify trends, areas for improvement, and opportunities to optimize processes and efforts sizing in the Standard Service catalogue.
Innovation: Explore new technologies, methodologies, and best practices to enhance service delivery and drive continuous improvement.
You Bring:
Education:
Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
Relevant certifications are highly valuable, such as ITIL (Information Technology Infrastructure Library), Cloud Certifications, CCIE-R&S, Security, Data Centre, Service Provider, Advance Design. etc.
Experience :
Years of Experience: At least 10 years of progressive experience in Pre-Sales, Technical Architect, or IT service management
Service Design and Delivery: Proven experience in designing, implementing, and managing IT services, with a focus on quality, reliability, and efficiency.
Risk Management: Demonstrated experience in identifying, assessing, and mitigating risks associated with IT service delivery.
SLA Management: Experience in defining, negotiating, and managing service level agreements (SLAs).
Compliance and Governance: Experience in ensuring compliance with relevant industry regulations, standards, and legal requirements.
Process Improvement: Experience in analyzing and improving service delivery processes to enhance efficiency and effectiveness.
- Technical Skills:
IT Infrastructure: Strong understanding of IT infrastructure components, including networks, servers, storage, and databases.
Cloud Computing: Familiarity with cloud computing platforms and services (e.g., AWS, Azure, GCP).
Automation: Knowledge of automation tools and technologies used in service delivery (e.g., RPA, scripting).
Monitoring Tools: Experience with service monitoring and management tools.
Data Analysis: Ability to analyse service performance data to identify trends and areas for improvement.
- Soft Skills:
Communication: Excellent written and verbal communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
Collaboration: Strong collaboration and interpersonal skills, with the ability to work effectively with cross-functional teams.
Problem-Solving: Excellent analytical and problem-solving skills, with the ability to identify and resolve complex issues.
Leadership: Demonstrated leadership skills, with the ability to influence and guide others.
Presentation Skills: Ability to create and deliver effective presentations to stakeholders.
- Beyond the Basics:
Experience in the SI is a must.
Consulting Experience: Prior experience in a consulting role can be beneficial, as it often involves working with different clients and solving diverse challenges.
Agile and DevOps: Familiarity with agile methodologies and DevOps practices is increasingly valuable in today's fast-paced IT environment.
Additional Locations :
Singapore - Central Singapore - Singapore
Singapore - Central Singapore - SINGAPORE
Singapore
Singapore - Central Singapore
Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE