Job Information
Aston Carter Customer Support Specialist in Carlsbad, California
Job Description
The ideal candidate will handle data entry, respond to emails, and manage customer communications. Strong organizational skills and excellent email communication are key to success in this role. You will be dealing with a high volume of part numbers, requiring good memory and the ability to manage difficult people and scheduling.
Responsibilities
Perform data entry tasks accurately and efficiently.
Respond to customer emails in a timely and professional manner.
Organize and manage email communications for different customers.
Maintain a good memory for product part numbers and details.
Handle difficult scheduling and customer service issues.
Utilize Microsoft Word and Excel for various administrative tasks.
Work with ERP systems to manage data.
Ensure accurate alphanumeric data entry.
Essential Skills
Proficiency in data entry and administrative support.
Excellent customer service skills.
Strong organizational skills and attention to detail.
Excellent email communication abilities.
Experience with Microsoft Word and Excel.
Familiarity with ERP systems.
Additional Skills & Qualifications
No degree required; relevant experience is more important.
Ability to work well under pressure and handle difficult situations.
Strong recall and memory for details.
Personable yet focused and able to work independently.
Excellent attendance record and reliability.
Willingness to learn and adapt.
Work Environment
You will be working onsite in Carlsbad from 8am to 5pm, in a team of 7 people. The team values hard work and analytical skills, with a quiet and focused work environment. Dress code is business casual. The company collaborates with top Biotech firms in San Diego, providing a stable and professional atmosphere.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Carlsbad,CA.
Application Deadline
This position is anticipated to close on Mar 21, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.