Job Information
Philips Field Service Engineer -Healthcare Informatics in Cape Town, South Africa
As a Field Service Engineer, you will carry field service activities for various health informatics software.
Including the solutions in South Africa as well as in case needed will remotely support the rest of Middle East Turkey and Africa install base when there are no field activities.
Your Role:
Manage effective communication with internal cross functional teams and internal customers.
Translate customer use case requirements into technical specifications and product deliverables.
Effectively utilize service tools for the management of work requests and packages
Effectively utilize global Philips resources in designing/implementing solutions and configuring systems
Effectively utilize knowledge tools such as the Technical Publications, Configuration Management Systems and the Known Error Database in diagnosis/design and resolution/implementation
Develop test plans for all changes and new releases.
Ensure documentation quality for deployed systems.
Ensure effective technical handover to the Service Incident Support Team for all completed work packages.
Ensure technical knowledge sharing and training supports Services team development.
Act as the point of contact for all technical escalations from cross functional teams requiring emergency support or requiring interaction with Service Engineering and Research and Development teams.
Problem Management -Providing Root Cause Analysis for complex problems.
Adhering to Philips processes for Deployment, Problem, Change and Release Management
Participate in project teams as an active implementation or integration team member based on area of primary expertise .
You will be the part of Field Service Engineer- Health Systems Incident Management META team and will report to META Region Services Operations Manager
You will have an opportunity to develop your technical skills in a multinational set up while working in a hybrid model.
A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.
You are the right fit if:
Relevant bachelor's degree in computer science or related technology with 3- 5 years hands-on experience supporting customers.
Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., mandatory.
Needs to be fluent in English with good written and spoken skills,
Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution.
Proven ability to solve problems systematically and effectively, ensures high customer satisfaction.
Self-driven, independent, humble and team spirited with learning aptitude.
Exhibits leadership through personal responsibility, accountability, and teamwork.
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Only apply for this role if you are a South African Citizen by birth or Naturalization prior to the 27 April 1994
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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